Assistant Store Leader

Range USA; Goodlettsville (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Range USA is seeking an Assistant Store Leader to enhance customer experiences and lead a team of store associates. The role involves managing sales performance, ensuring safety compliance, and fostering a customer-focused environment. Ideal candidates will have retail experience and strong leadership skills, along with a flexible schedule. Join us in making a difference at our leading indoor gun range.

Benefits

Medical, Dental, Vision Insurance

Free Elite Membership (Unlimited Shooting)

Store and online discounts

Free training classes

Manufacturer programs access

Paid training provided

Qualifications

• At least 3 years of retail sales experience.
• Flexible schedule including nights, weekends, and holidays.
• Experience in performance management and goal setting.

Responsibilities

• Achieve high sales performance through excellent customer service.
• Serve as the Safety Leader, coaching staff on safety practices.
• Manage recruitment, interviewing, and hiring processes.

Skills

Communication

Customer Service

Sales Performance

Safety Leadership

Relationship Building

Tools

Microsoft Office

Inventory Management Systems

POS Systems

Job description

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Description

Range USA is the leading indoor gun range and retail operator in the nation. We are motivated to provide the easiest and best customer service in the USA. We believe every member of our team contributes to our success and every single customer should have a great experience at our stores and online. Join us as we continue to grow throughout the nation. At Range USA, you have an opportunity to make a big difference in our mission.

POSITION DESCRIPTION:

Position Title: Assistant Store Leader

Reports To: Store Leader

Classification: Full-Time/Exempt/Salaried + Incentives

POSITION OVERVIEW:

The Assistant Store Leader contributes to Range USA's success by leading a team of engaged store associates to create and maintain the Range USA experience for customers. The Assistant Store Leader is responsible for supervising the workplace, being the Safety Leader in the store, ensuring staff and customer safety, managing sales performance, ensuring compliance with all ATF requirements, and maintaining brand integrity.

JOB RESPONSIBILITIES:

1. Achieve high sales performance through excellent customer service and professionalism.
2. Monitor compliance with company policies, including safekeeping of funds, personnel practices, and store maintenance.
3. Serve as the Safety Leader, coaching staff on safety practices and communicating safety issues to the Main Office.
4. Manage recruitment, interviewing, and hiring processes using the applicant tracking system.
5. Oversee onboarding for new hires with support from the Store Leader.
6. Manage scheduling, approve timesheets, and handle absences.
7. Train and develop employees in sales processes and customer interactions.
8. Provide ongoing feedback, coaching, and performance assessments.
9. Ensure effective communication within the team and with the Main Office.
10. Address issues affecting service, efficiency, and productivity.
11. Ensure strict compliance with ATF and internal firearm handling policies.
12. Maintain OSHA & EPA compliance per regulations.
13. Manage range maintenance team personnel.
14. Monitor completion of online training modules.
15. Oversee safe counts and deposits.
16. Handle store opening and closing procedures.
17. Support staff responsibilities as needed.
18. Collaborate with Operations Specialist to complete responsibilities.

DESIRED SKILLS & EXPERIENCE:

• Core values: Curious, Passionate, Do It Right, Service
• At least 3 years of retail sales experience.
• Flexible schedule including nights, weekends, and holidays.
• Proficiency in Microsoft Office, inventory management, and POS systems.
• Strong communication skills and relationship-building ability.
• Customer-focused with the ability to meet customer needs effectively.
• Experience in performance management and goal setting.
• High competency in relevant work areas, with clear goal-setting and knowledge sharing.

EMPLOYEE BENEFITS:

• Medical, Dental, Vision Insurance
• Free Elite Membership (Unlimited Shooting)
• Store and online discounts
• Free training classes
• Manufacturer programs access
• No firearm experience needed; paid training provided

PHYSICAL REQUIREMENTS:

• Extended standing
• Lifting/pushing objects up to 50 lbs
• Working at heights up to 10’

Note: Job description may be updated as needed and does not include all duties.