Assistant Store Director — Customer Experience & Workforce

Exemplar Luxury Group; Boca Raton (FL); On-site; USD 62,000 - 77,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) retirement plan

Basic life insurance

Supplemental life insurance

Disability insurance

Employee discount

Job summary

Exemplar Luxury Group is seeking an Assistant Store Director, Customer Experience & Workforce Management in Boca Raton, FL. You will drive exceptional service, coach a high-performing team, and optimize staffing using KPIs to maximize customer loyalty and sales.

The role requires leadership in a luxury retail environment and a proven ability to manage store operations end-to-end. In partnership with the Store Director, you will align talent and resources to high-impact areas, act as store lead

Qualifications

• Experience leading a customer-focused retail team.
• Strong ability to coach and reinforce service behaviors.
• Adept at analyzing business data and KPIs for decisions.
• Experience creating strategic schedules and staffing plans.
• Excellent communication and team development skills.

Responsibilities

• Model and reinforce service behaviors to create exceptional customer experiences.
• Lead resolution of escalated customer issues and train on service recovery.
• Drive a client-first mindset with relationship-based service.
• Develop store-level clienteling strategies for personalized engagement.
• Own workforce management by creating strategic schedules and staffing.

Skills

Leadership

Customer service

Data analysis

Scheduling

Coaching

Communication

Problem solving

Team development

Job description

Exemplar Luxury Group is seeking an Assistant Store Director, Customer Experience & Workforce Management in Boca Raton, FL. You will drive exceptional service, coach a high-performing team, and optimize staffing using KPIs to maximize customer loyalty and sales.

The role requires leadership in a luxury retail environment and a proven ability to manage store operations end-to-end. In partnership with the Store Director, you will align talent and resources to high-impact areas, act as store lead