Assistant Store Director: Customer Experience & Operations

060 SAKS & CO LLC; Georgia; On-site; USD 62,000 - 77,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Basic life insurance

Disability insurance

Employee discount

Job summary

Saks OFF 5TH is seeking an Assistant Store Director, Customer Experience & Workforce Management to drive service excellence, coach the team, and optimize staffing. You will lead clienteling initiatives, resolve escalated issues, and use KPIs to inform store strategies.

You will serve as the store lead in the Store Director’s absence, ensuring smooth operations and superior customer experiences. Key responsibilities include developing clienteling, balancing priorities, and coaching staff to high

Qualifications

• Proven leadership in a customer-focused retail environment.
• Ability to coach and reinforce relationship-based service behaviors.
• Strong skills in analyzing business data and KPIs to inform decisions.
• Experience creating strategic schedules and aligning staffing to traffic trends.
• Ability to lead through change and manage operations independently when needed.
• Excellent communication, coaching, and team development skills.

Responsibilities

• Model and reinforce service behaviors that create exceptional experiences.
• Lead escalation handling and train on service recovery.
• Drive a client-first mindset with relationship-based service.
• Develop store-level clienteling strategies for personalized outreach.
• Act as de facto store leader in the Store Director's absence and maintain operations.
• Use data to inform business strategies and prioritize team actions.
• Coach on product knowledge to influence customer experience and sales.
• Balance priorities and align staffing to high-impact areas.

Skills

Leadership in retail

Coaching

Service recovery

Data-driven decision making

Workforce planning

Communication

Store operations

Clienteling strategies

Job description

Saks OFF 5TH is seeking an Assistant Store Director, Customer Experience & Workforce Management to drive service excellence, coach the team, and optimize staffing. You will lead clienteling initiatives, resolve escalated issues, and use KPIs to inform store strategies.

You will serve as the store lead in the Store Director’s absence, ensuring smooth operations and superior customer experiences. Key responsibilities include developing clienteling, balancing priorities, and coaching staff to high