ASSISTANT STORE DIRECTOR - BEVERLY HILLS, RODEO DRIVE

CELINE; Los Angeles (CA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Job summary

CELINE is seeking an Assistant Store Director in Beverly Hills, CA to support the Store Director in operations, sales, training, and stock control. You will elevate the client experience, lead a high-performing team, and manage daily store functions in a luxury environment.

The role requires 7–10 years in retail management, strong leadership and communication, and a passion for premium customer service. This is a full-time opportunity based in Beverly Hills.

Qualifications

• 7–10 years of retail management experience, preferably in luxury.
• Strong leadership, communication, and customer-focus.
• Proven ability to motivate and develop high-performing teams.

Responsibilities

• Develop, train, and motivate associates to exceed sales goals.
• Lead on the selling floor, coaching and guiding the team.
• Drive clienteling using client books for new and repeat clients.
• Meet category and consignment targets set by management.
• Support the sales process and resolve customer issues promptly.
• Ensure high levels of service and policy compliance.
• Perform daily reporting and analysis as directed.
• Maintain store visual standards and assist VM planning.
• Coach staff, recruit with Store Manager, and manage training needs.
• Contribute to P&L ownership and inventory accuracy.

Skills

Retail leadership

Luxury retail

Clienteling

Team coaching

P&L responsibility

Communication

Education

Tools

MS Office

POS systems

Job description

YOUR IMPACT

Sales:

Position: Assistant Store Director

FULL TIME / USA

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

The Assistant Store Director is responsible for supporting the Store Director in implementing operational policies, sales support, training, and stock management. Maintaining the highest degree of customer service every day in accordance with Retail Excellence and empower associates to make decisions in the best interest of providing an elevated customer experience.

YOUR IMPACT

Sales:

• Develop, train, and continuously motivate associates towards achieving and exceeding personal and category sales objectives while applying retail excellence
• Demonstrate leadership by playing an active role on the selling floor, coaching and team
• Lead team efforts in clienteling including effective usage of client books towards new client acquisition and retention
• Meet set category and consignment % of total business goals as defined by management

Sales Support:

• Support the sales process as needed
• Assist in facilitating solutions to customer issues in addition to directly handling raised customer issues or complaints
• Support sales staff with consignments
• Ensure the highest level of customer service
• Ensure compliance with Policies and Procedures

Reporting:

• Perform daily reporting and analysis as directed

Visual Merchandising:

• Ensure store visual merchandising standards are met and maintained
• Support the Visual Merchandising Manager in planning and performing any necessary changes in visual environment
• Review sales frequently and take action on visual merchandising to improve sales

Job Responsibilities

Visual Merchandising:

• Ensure store visual merchandising standards are met and maintained
• Support the Visual Merchandising Manager in planning and performing any necessary changes in visual environment
• Review sales frequently and take action on visual merchandising to improve sales

Staff Training and Development:

• Coaching on the spot of sales associates to give clear constructive feedback based on facts and observations
• Assist Store Manager by making recommendations towards the recruitment and development of associates
• Identify associates training needs to be shared with the Store Manager to implement regular category meetings
• Providing training and direction to staff
• Shared responsibility for P&L of the store
• Maintaining inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed
• Performing any special projects or tasks as directed by the Store Manager

KEYS FOR SUCCESS

Experience:

• Position requires minimum of 7-10 years of experience in a retail setting with emphasis on store management or office administration, preferably in a luxury setting
• Computer literate; learn and use various software packages

Competencies:

• Action oriented; results driven
• Able to motivate others and build effective teams
• Service orientation and customer focus
• Social perceptiveness
• Proficiency in meditating and resolving issues or concerns that may arise
• Problem-solver
• Strong oral and written communication skills

Languages: Foreign Languages a plus

Workplace: 309 N Rodeo Dr, Beverly Hills, CA 90210