ASSISTANT STORE DIRECTOR - BEVERLY HILLS, RODEO DRIVE

Celine; Beverly Hills (CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

CELINE is seeking an Assistant Store Director in Beverly Hills to support the Store Director with operations, sales, training, and stock management. You will empower associates to deliver elevated customer experiences and maintain luxury standards on Rodeo Drive.

Ideal candidates bring 7–10 years in luxury retail, strong leadership, clienteling expertise, and a track record of coaching teams toward sales excellence while upholding policies, visual standards, and customer service integrity.

Qualifications

• Minimum 7–10 years of experience in a retail setting, preferably luxury.
• Strong leadership and ability to motivate and build effective teams.
• Exceptional customer service orientation and relationship management.
• Action oriented with a results-driven approach.
• Proven coaching skills and ability to develop staff.

Responsibilities

• Support Store Director in implementing operational policies and stock management.
• Lead on clienteling and use client books for new client acquisition and retention.
• Coach on the selling floor and mentor the team to meet sales goals.
• Ensure high levels of customer service and visual merchandising standards.
• Provide daily reporting and analysis as directed.

Skills

Leadership

Customer Service

Team Building

Sales Driven

Coaching

Tools

POS systems

Microsoft Office

Job description

ASSISTANT STORE DIRECTOR - BEVERLY HILLS, RODEO DRIVE

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

The Assistant Store Director is responsible for supporting the Store Director in implementing operational policies, sales support, training, and stock management. Maintaining the highest degree of customer service every day in accordance with Retail Excellence and empower associates to make decisions in the best interest of providing an elevated customer experience.

YOUR IMPACT

• Develop, train, and continuously motivate associates towards achieving and exceeding personal and category sales objectives while applying retail excellence
• Demonstrate leadership by playing an active role on the selling floor, coaching and team
• Lead team efforts in clienteling including effective usage of client books towards new client acquisition and retention
• Meet set category and consignment % of total business goals as defined by management
• Support the sales process as needed
• Assist in facilitating solutions to customer issues in addition to directly handling raised customer issues or complaints
• Support sales staff with consignments
• Ensure the highest level of customer service
• Ensure compliance with Policies and Procedures

Reporting:

• Perform daily reporting and analysis as directed
• Ensure store visual merchandising standards are met and maintained
• Support the Visual Merchandising Manager in planning and performing any necessary changes in visual environment
• Review sales frequently and take action on visual merchandising to improve sales

Job Responsibilities

• Ensure store visual merchandising standards are met and maintained
• Support the Visual Merchandising Manager in planning and performing any necessary changes in visual environment
• Review sales frequently and take action on visual merchandising to improve sales

Staff Training and Development:

• Coaching on the spot of sales associates to give clear constructive feedback based on facts and observations
• Assist Store Manager by making recommendations towards the recruitment and development of associates
• Identify associates training needs to be shared with the Store Manager to implement regular category meetings
• Providing training and direction to staff
• Shared responsibility for P&L of the store
• Maintaining inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed
• Performing any special projects or tasks as directed by the Store Manager

KEYS FOR SUCCESS

Experience:

• Position requires minimum of 7-10 years of experience in a retail setting with emphasis on store management or office administration, preferably in a luxury setting
• Computer literate; learn and use various software packages
• Action oriented; results driven
• Able to motivate others and build effective teams
• Service orientation and customer focus
• Proficiency in meditating and resolving issues or concerns that may arise
• Problem-solver
• Strong oral and written communication skills

Languages: Foreign Languages a plus

Workplace: 309 N Rodeo Dr, Beverly Hills, CA 90210