Assistant Store Director

PCC Community Markets; Seattle (WA); On-site; USD 81,000 - 96,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life Insurance and disability benefits

Paid time off and holidays

401(k) profit sharing contribution

Staff discounts and benefits

Job summary

PCC Community Markets is seeking an Assistant Store Director to lead store operations in partnership with the Store Director. The role emphasizes staff development, customer service excellence, and a culture of trust and accountability across all departments.

The successful candidate will manage department operations, ensure safety and quality standards, participate in budgeting and labor planning, and help drive PCC’s mission across Greater Seattle locations.

Qualifications

• Proven strong leadership abilities with a minimum of three years managing in a multi-department retail store.
• Food service, grocery store or related management experience required with in-depth management of at least two relevant departments strongly preferred.
• Proven ability to lead and mentor staff in a supportive environment that ensures accountability as well as the development of leaders.
• Demonstrates appropriate professional judgment, assesses situations, information, and uses available resources, taking timely action.
• Strong time management and organizational skills.
• Innovative thinker with demonstrated ability to develop creative solutions.
• Must have strong verbal and written communication skills.
• Willing and able to travel to any PCC location.
• A current Food Worker Card from the Washington State Department of Health is required.
• Certified Food Protection Manager certification and CPR/First Aid certification are required (paid for by PCC)

Responsibilities

• Provides leadership for store, departments, and all employees and acts as a steward for PCC.
• Handles conflict resolution, problem solving, communication, interpersonal matters, sharing of company vision, and implementation of customer service and position-specific training.
• Serves as a member of the Store Operations Committee (SOC).
• Creates and nurtures an environment for delivering a consistently excellent customer service experience.
• Works with the Store Director to set the tone for and maintain the highest standards for store conditions.
• Maintains all company, store, and department policies and procedures, including those relating to cleanliness, shelf conditions, service standards, food quality and safety, receiving, merchandising, uniform/dress guideline requirements, signage, POS, and bookkeeping accountabilities.
• Is directly involved with supporting every store department, diagnosing issues and developing solutions.
• Uses financial reports to analyze results and drive opportunity.
• Participates in hiring, training, evaluating, and supporting staff.
• Coaches, develops and hold employees accountable.
• Becomes a strong schedule writer and demonstrates proficiency with labor management.
• Contributes to and grows in understanding of the budgeting process and payroll.
• Oversees all health and safety programs and procedures.
• Provides a healthy and safe work environment for staff.
• Assists the Store Director with the maintenance of physical conditions of all store facilities.
• Assists the Store Director with administration functions required for store leadership.
• Embraces the community through personal and staff involvement.
• Performs other tasks and duties as assigned.
• This position works consistently at a light physical work level and may be asked to work on occasion at a medium or heavy physical work level when supporting stores or other offsite events.

Skills

Leadership

Staff development

Conflict resolution

Communication

Time management

Problem solving

MS Excel / MS Word / Outlook

Travel flexibility

Tools

MS Excel

MS Word

Outlook

Job description

Overview

Assistant Store Directors are passionate about leading and committed to outstanding customer service and to developing and supporting staff within a culture of mutual trust, respect, and accountability. The Assistant Store Director is responsible for successful store operations in partnership with the Store Director. PCC is seeking candidates who drive success across all departments by embodying the Behaviors and Leadership Competencies outlined below. PCC is looking for capable, experienced candidates with the desire to drive leadership behavior in all staff and a commitment to PCC’s triple bottom line.

Overview

Assistant Store Directors are passionate about leading and committed to outstanding customer service and to developing and supporting staff within a culture of mutual trust, respect, and accountability. The Assistant Store Director is responsible for successful store operations in partnership with the Store Director. PCC is seeking candidates who drive success across all departments by embodying the Behaviors and Leadership Competencies outlined below. PCC is looking for capable, experienced candidates with the desire to drive leadership behavior in all staff and a commitment to PCC’s triple bottom line.

Job Locations

US-WA-Greater Seattle Area

Address

All PCC locations

Our Culture

If you’re a people person, you’re a PCC person. Maybe it’s our co-op roots, or maybe it’s our Northwest nature, but we embrace stewardship and take action because we care. As one of the most trusted grocers in Seattle, we foster high standards and look to our staff members to build trust by acting with integrity — toward our members and shoppers, and toward each other.

PCC is committed to fostering, cultivating and preserving a culture of diversity and inclusion. We value all the individual differences, life experiences, knowledge, self-expression, unique capabilities and talent that our staff members invest in their work, stores and communities. Valuing diversity is a significant part of our culture, our values and PCC’s success.

PCC provides equal employment opportunities to all staff members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Main Job Responsibilities

• Provides leadership for store, departments, and all employees and acts as a steward for PCC
• Handles conflict resolution, problem solving, communication, interpersonal matters, sharing of company vision, and implementation of customer service and position-specific training
• Serves as a member of the Store Operations Committee (SOC)
• Creates and nurtures an environment for delivering a consistently excellent customer service experience
• Works with the Store Director to set the tone for and maintain the highest standards for store conditions
• Maintains all company, store, and department policies and procedures, including those relating to cleanliness, shelf conditions, service standards, food quality and safety, receiving, merchandising, uniform/dress guideline requirements, signage, POS, and bookkeeping accountabilities
• Is directly involved with supporting every store department, diagnosing issues and developing solutions
• Uses financial reports to analyze results and drive opportunity
• Participates in hiring, training, evaluating, and supporting staff
• Coaches, develops and hold employees accountableBecomes a strong schedule writer and demonstrates proficiency with labor management
• Contributes to and grows in understanding of the budgeting process and payroll
• Oversees all health and safety programs and procedures
• Provides a healthy and safe work environment for staff
• Assists the Store Director with the maintenance of physical conditions of all store facilities.
• Assists the Store Director with administration functions required for store leadership.
• Embraces the community through personal and staff involvement.
• Performs other tasks and duties as assigned.
• This position works consistently at a light physical work level and may be asked to work on occasion at a medium or heavy physical work level when supporting stores or other offsite events. Frequently required to sit, walk, reach, and grasp. Occasionally required to be on feet with a mix of standing and walking throughout shift.

Qualifications And Skills

• Proven strong leadership abilities with a minimum of three years managing in a multi-department retail store
• Food service, grocery store or related management experience required with in-depth management of at least two relevant departments strongly preferredProven ability to lead and mentor staff in a supportive environment that ensures accountability as well as the development of leaders
• Demonstrates appropriate professional judgment. Effectively assesses situations, information, and uses available resources, taking timely appropriate action
• Demonstrates a high-level of self-motivation; takes initiative; problem solves
• Strong time management and organizational skills
• Innovative thinker with demonstrated ability to develop creative solutions
• Must have strong verbal and written communication skills
• Computer skills required with experience using Microsoft Excel, Word and Outlook
• Flexible schedule required
• Willing and able to travel to any PCC location
• A current Food Worker Card from the Washington State Department of Health is required
• If hired into this role, a Certified Food Protection Manager certification (for example ServSafe) is required (paid for by PCC)
• If hired into this role, a CPR/First Aid Certification is required (paid for by PCC)

This job description is not meant to be an all-inclusive list of duties, responsibilities, and requirements, but constitutes a general definition of the position’s scope and function within our company. PCC Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet the changing industry or business needs as necessary.

Benefits And Perks

• Keep yourself and your family healthy . Medical, dental, and vision plan
• Care for yourself and loved ones . Life Insurance, Short Term Disability, Long Term Disability, Parental Leave , Employee Assistance Program.
• Take time off. Paid time off s tarting at 0.08 hours per hour worked , plus 6 paid holidays per year, and bereavement leave.
• Save for your future . 401(k) p rofit s haring c ontribution
• Save on expenses . Discounted ORCA bus p ass , s taff d iscount on i n- s tore p urchases , f ree PCC co -op m embership , Flexible Spending Account with pre-tax savings on eligible health and child care expenses.
• Learn more at https://www.pccmarkets.com/about/jobs/benefits/

Additional Details

Reports to: Store Director

Work occurs in an grocery store, which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will provide reasonable accommodations to qualified applicants and employees with disabilities.

Comp Details

Starting Wage Range: $81,000-$96,000/yr, depending on experience. Bonus eligible