Retail Assistant Coach: Lead Team & Guest Experience

Rally House; Conway (AR); On-site; USD 23,000 - 33,000; Full time

Job summary

Rally House is seeking an Assistant Coach who acts as the Assistant Store Manager, supporting store performance by ensuring standards are consistently executed and by helping develop the team. This role takes ownership of day-to-day outcomes, supports training and coaching efforts, and helps maintain a steady, organized, and guest-focused environment.

The Assistant Coach adapts quickly to changing priorities and supports the Head Coach in driving overall store results.

Qualifications

• 3+ years of experience in retail
• 1+ year in a supervisory or team lead role
• Associates or Bachelor’s degree preferred

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of merchandising directives and seasonal transitions.
• Drive store performance through service quality and guest experiences.

Skills

Customer focus

Leadership

Coaching

Communication

Operations knowledge

Education

Associates or Bachelor's degree

Job description

Rally House is seeking an Assistant Coach who acts as the Assistant Store Manager, supporting store performance by ensuring standards are consistently executed and by helping develop the team. This role takes ownership of day-to-day outcomes, supports training and coaching efforts, and helps maintain a steady, organized, and guest-focused environment.

The Assistant Coach adapts quickly to changing priorities and supports the Head Coach in driving overall store results.