Assistant Staffing Coordinator

Assisting Hands Home Care; San Juan Capistrano (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Opportunity for advancement

Job summary

Assisting Hands Irvine & Dana Point is looking for a dedicated Assistant Staffing Coordinator to help recruit high-quality caregivers and schedule staffing for our Irvine & Dana Point office. The role involves extensive phone work and coordinating with caregivers, clients, and health care professionals.

Education preferences include an Associate's or Bachelor's degree; HS diploma required. The ideal candidate has at least 1 year in staffing or customer service, especially in senior services, and

Qualifications

• At least 1 year of staffing or customer service experience, preferably in a senior service or health care setting.
• Excellent telephone, interpersonal, and relationship-building skills.
• Well-organized, able to multi-task and have excellent attention to detail in a fast-paced environment.
• Able to work independently and be a proactive problem solver.

Responsibilities

• Assist with management of job posts and track applicant progress across multiple platforms.
• Support interviews, selection, and onboarding of new caregivers.
• Assist with matching appropriate caregivers to client cases based on personality, availability, experience, and skill set.
• Aid in ensuring coverage and arrange substitute/back-up coverage as necessary.
• Support handling and resolution of caregiver issues, problems, and scheduling changes.
• Identify sources for recruiting potential caregivers (job boards, job fairs, open houses, etc.).
• Provide information about services to prospective clients.
• Maintain caregiver and client files and keep them up to date.
• Ensure CDSS compliance requirements are met and documented for all caregivers.
• Serve as the backup point of contact for clients, caregivers, and associated service providers.
• Work in partnership with management to support caregivers and resolve attendance or performance issues.
• Collaborate with Administrator to ensure hours and pay rates are correct for payroll and billing rates.
• Participate in on-call rotation (evening & weekends).

Skills

Telephone skills

Interpersonal skills

Organization

Attention to detail

Multi-tasking

Relationship building

Problem solving

Education

Associate's degree preferred

Bachelor’s degree preferred

High School Diploma/GED required

CNA in good standing a plus

Job description

Benefits:

• Opportunity for advancement

About You:

You have at least 1 year of staffing experience in a senior service or other setting. You are compassionate and personable and desire to make a difference in the community. You are an out-of-the-box creative thinker able to match caregivers and clients based on needs and preferences. You are excited about joining a small but mighty entrepreneurial team in a young business with an opportunity to roll up your sleeves and grow your career. If this sounds like you, then becoming a part of the Assisting Hands® Irvine & Dana Point family could be for you!

About Us:

Assisting Hands® Irvine & Dana Point is an independently owned home care business located in San Juan Capistrano, CA. Assisting Hands® grew out of a desire to offer clients highly personalized non-medical in-home care, assisting the elderly, disabled and others needing support to maintain their quality of life. We care deeply about the families who entrust us with their loved ones’ care and about our frontline caregivers who truly are the stars of the show. It’s a juggling act for sure, but we strive daily to meet needs and ensure the highest satisfaction both externally and internally!

Job Description:

This position is primarily responsible for supporting the recruitment of high quality candidates and staffing and scheduling services for the Assisting Hands® Irvine & Dana Point office. The Assistant Staffing Coordinator supports efforts to match caregivers with clients based on needs, preferences and skill set. This position involves extensive telephone work and interaction with caregivers, clients, and other health care professionals. The Assistant Staffing Coordinator also responds to inquiries from prospective clients to effectively increase our client base.

Education:

Associates or Bachelor’s Degree preferred. High School Diploma/GED required. CNA in good standing a plus.

Qualifications:

Excellent telephone, interpersonal, and relationship building skills. Must be well-organized, able to multi-task and have excellent attention to detail in a flex-paced environment. This position requires at least 1 year of experience in staffing or customer service, preferably in a senior service or health care setting. Must be an efficient and effective problem solver and able to work independently.

Reports to:

Owner/Administrator

Primary Duties:

1. Assists with management of job posts, and tracks applicant progress across multiple platforms.
2. Supports interviews, selection, and onboarding of new caregivers.
3. Assists with management of matching appropriate caregivers to client cases based on personality, availability, experience, and skill set.
4. Aids in ensuring all cases are covered and gets involved in arranging for substitute/back-up coverage as necessary. This could include emergency coverage by the incumbent.
5. Supports the handling/resolution of caregiver issues, problems, and scheduling changes.
6. Helps identify sources for recruiting potential caregivers, such as new job boards, job fairs, open houses, etc.
7. Provides information about services to prospective clients.
8. Responsible for maintaining caregiver and client files and keeping them up to date.
9. Ensure CDSS compliance requirements are met and documented for all caregivers.
10. Serves as the backup point of contact for clients, caregivers, and associated service providers.
11. Works in partnership with management to support caregivers and help resolve attendance or performance issues.
12. Works closely with Administrator to ensure that hours and pay rates are correct for payroll and billing rates are appropriate for invoicing.
13. Participates in on-call rotation (evening & weekends)

Hours:

8:30 AM – 5:00 PM, Monday through Friday

FLSA Status:

Hourly, Non-Exempt