Assistant Staffing Coordinator

Assisting Hands Irvine & Dana Point; San Juan Capistrano (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Opportunity for advancement

Job summary

Assisting Hands Irvine & Dana Point seeks an Assistant Staffing Coordinator to support recruitment and scheduling for our San Juan Capistrano office. You’ll match caregivers to clients based on needs and preferences, and communicate with caregivers, clients and health professionals daily.

This role involves interviews, onboarding, managing coverage, and assisting with payroll and invoicing. A minimum of 1 year in staffing or customer service is preferred, with strong telephone and organizational

Qualifications

• At least 1 year of staffing or customer service experience.
• Excellent telephone and interpersonal skills.
• Ability to multi-task and stay organized in a fast-paced environment.
• Independent problem solving is required.

Responsibilities

• Manage job posts and track applicant progress across platforms.
• Support interviews, selection and onboarding of new caregivers.
• Match caregivers to client cases based on personality, availability and skills.
• Arrange substitute/back-up coverage as needed for cases.
• Handle caregiver issues and scheduling changes.
• Identify sources for recruiting caregivers (job boards, fairs, etc.).
• Provide information about services to prospective clients.
• Maintain caregiver and client files and keep them up to date.
• Ensure CDSS compliance for all caregivers.
• Serve as backup contact for clients, caregivers, and providers.
• Assist management to resolve attendance or performance issues.
• Collaborate with Administrator on payroll hours and pay rates.

Skills

Telephone skills

Interpersonal skills

Relationship building

Organizational skills

Multi-tasking

Attention to detail

Problem solving

Education

Associate or Bachelor's degree

High School Diploma/GED

CNA beneficial

Job description

Benefits:

• Opportunity for advancement

About You:

• You have at least 1 year of staffing experience in a senior service or other setting. You are compassionate and personable and desire to make a difference in the community. You are an out-of-the-box creative thinker able to match caregivers and clients based on needs and preferences. You are excited about joining a small but mighty entrepreneurial team in a young business with an opportunity to roll up your sleeves and grow your career. If this sounds like you, then becoming a part of the Assisting Hands® Irvine & Dana Point family could be for you!

About Us:

• Assisting Hands® Irvine & Dana Point is an independently owned home care business located in San Juan Capistrano, CA. Assisting Hands® grew out of a desire to offer clients highly personalized non-medical in-home care, assisting the elderly, disabled and others needing support to maintain their quality of life. We care deeply about the families who entrust us with their loved ones’ care and about our frontline caregivers who truly are the stars of the show. It's a juggling act for sure, but we strive daily to meet needs and ensure the highest satisfaction both externally and internally!

Job Description:

• This position is primarily responsible for supporting the recruitment of high quality candidates and staffing and scheduling services for the Assisting Hands® Irvine & Dana Point office. The Assistant Staffing Coordinator supports efforts to match caregivers with clients based on needs, preferences and skill set. This position involves extensive telephone work and interaction with caregivers, clients, and other health care professionals. The Assistant Staffing Coordinator also responds to inquiries from prospective clients to effectively increase our client base.

Education:

• Associates or Bachelor's Degree preferred. High School Diploma/GED required. CNA in good standing a plus.

Qualifications:

• Excellent telephone, interpersonal, and relationship building skills. Must be well-organized, able to multi-task and have excellent attention to detail in a flex-paced environment. This position requires at least 1 year of experience in staffing or customer service, preferably in a senior service or health care setting. Must be an efficient and effective problem solver and able to work independently.

Reports to:

Owner/Administrator

Primary Duties:

1. Assists with management of job posts, and tracks applicant progress across multiple platforms.
2. Supports interviews, selection, and onboarding of new caregivers.
3. Assists with management of matching appropriate caregivers to client cases based on personality, availability, experience, and skill set.
4. Aids in ensuring all cases are covered and gets involved in arranging for substitute/back-up coverage as necessary. This could include emergency coverage by the incumbent.
5. Supports the handling/resolution of caregiver issues, problems, and scheduling changes.
6. Helps identify sources for recruiting potential caregivers, such as new job boards, job fairs, open houses, etc.
7. Provides information about services to prospective clients.
8. Responsible for maintaining caregiver and client files and keeping them up to date.
9. Ensure CDSS compliance requirements are met and documented for all caregivers.
10. Serves as the backup point of contact for clients, caregivers, and associated service providers.
11. Works in partnership with management to support caregivers and help resolve attendance or performance issues.
12. Works closely with Administrator to ensure that hours and pay rates are correct for payroll and billing rates are appropriate for invoicing.
13. Participates in on-call rotation (evening & weekends)

Hours:

8:30 AM - 5:00 PM, Monday through Friday

FLSA Status:

Hourly, Non-Exempt