Assistant Spa Manager

Four Seasons; Westlake Village (CA); On-site; USD 73,000 - 78,000; Full time

Benefits offered by this job

Medical Insurance

401K Plan

Complimentary stays

Complimentary meals

Employee Assistance

Wellbeing program

Life Insurance

On-site parking

Training programs

Growth opportunities

Job summary

The Spa Assistant Manager at Four Seasons Westlake Village oversees all spa and salon areas, guiding therapists, estheticians, attendants and receptionists to deliver exceptional guest experiences.

This role combines leadership, budget awareness and staff development with a focus on treatments, wellbeing philosophies and seamless integration with hotel operations, while maintaining high standards and brand service levels.

Qualifications

• Excellent reading, writing and oral proficiency in the English language.
• Demonstrates superior knowledge of spa, wellness and treatments.
• The ability to operate Spa computer systems.
• Knowledge of treatments that are offered by Massage Therapists, Estheticians and Nail Techs.
• Strong communication skills between customers, vendors, employees and co-workers.
• College degree in Hotel & Restaurant Management or Business Administration preferred.
• Minimum of five years' experience in luxury Spa or related field.
• Previous experience with Spa retail preferred.

Responsibilities

• Manage and oversee all Spa/Salon areas (Front Desk, Fitness Facilities, Locker Room, Relaxation Lounge, Treatment Rooms and Retail).
• Interview and select job applicants as well as effectively supervise, discipline, and give performance evaluations for spa employees. Foster positive employee morale.
• Responsible for the administration of goods, requisitions, inventories, storage, and cost-effective usage of all department related products, according to standards and budget to ensure for smooth operation.
• Oversee the operation of equipment and cleanliness in all spa areas and coordinate special requirements with Housekeeping, Laundry, and Engineering.
• Effectively integrate the Spa with the Hotel operations wherever possible and in accordance with the direction of Spa trends.
• Participate in regular staff meetings to keep employees informed of hotel policies and changes, as well as ways to increase sales and service.
• Create retail purchase orders in accordance with pars and budget. Organize and facilitate monthly and quarterly retail inventory.
• Coordinate group bookings and conduct on-site tours of the Spa with key meeting planners.
• Assist all Spa and Salon departments with internal standards testing.

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu's sunny beaches and Santa Barbara's famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.

About the role:

The Spa Assistant Manager assists in providing the leadership and management of the Spa Department. The Spa Assistant Manager assists with key strategic and operational decisions for the Spa with regard to treatments and philosophies. The Spa Assistant Manager oversees staff including Therapists, Estheticians, Attendants, and Receptionists.

What you will do:

• Manage and oversee all Spa/Salon areas (Front Desk, Fitness Facilities, Locker Room, Relaxation Lounge, Treatment Rooms and Retail).
• Interview and select job applicants as well as effectively supervise, discipline, and give performance evaluations for spa employees. Foster positive employee morale.
• Responsible for the administration of goods, requisitions, inventories, storage, and cost-effective usage of all department related products, according to standards and budget to ensure for smooth operation.
• Oversee the operation of equipment and cleanliness in all spa areas and coordinate special requirements with Housekeeping, Laundry, and Engineering.
• Effectively integrate the Spa with the Hotel operations wherever possible and in accordance with the direction of Spa trends.
• Participate in regular staff meetings to keep employees informed of hotel policies and changes, as well as ways to increase sales and service.
• Create retail purchase orders in accordance with pars and budget. Organize and facilitate monthly and quarterly retail inventory.
• Coordinate group bookings and conduct on-site tours of the Spa with key meeting planners.
• Assist all Spa and Salon departments with internal standards testing.

What you bring:

• Excellent reading, writing and oral proficiency in the English language.
• Demonstrates superior knowledge of spa, wellness and treatments.
• The ability to operate Spa computer systems.
• Knowledge of treatments that are offered by Massage Therapists, Estheticians and Nail Techs.
• Strong communication skills between customers, vendors, employees and co-workers.
• College degree in Hotel & Restaurant Management or Business Administration preferred.
• Minimum of five years' experience in luxury Spa or related field.
• Previous experience with Spa retail preferre d

What we offer:

• Salary Range: $73,400.51- $78,400.51
• Medical, Dental & Vision Insurance
• Company Match 401K Plan
• Complimentary stays at Four Seasons Worldwide
• Complimentary meals in our Wellness Café
• Employee Assistance Program
• Investment in your Wellbeing
• Life Insurance
• Complimentary on-site parking
• Training programs, tuition reimbursement
• Growth & Development opportunities

Schedule & Hours:

This is a full time position

Open/flexible availability is required

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf