Assistant Spa Manager

Augustinus Bader; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

The Spa at The Mark Hotel, in partnership with Augustinus Bader, invites an Assistant Spa Manager & Receptionist to join a landmark luxury spa in New York. You will blend hands-on front-desk service with day-to-day operations and act as a trusted partner to the Spa Manager.

A successful candidate is highly organized, polished, and able to balance guest-facing duties with team support, training new reception staff, and maintaining top-standard guest experiences in a fast-paced, upscale setting.

Qualifications

• 3+ years of experience in spa/hospitality or luxury client-service.
• Supervisory or management experience preferred.
• Strong customer service and communication skills.
• Excellent organizational and time-management abilities.

Responsibilities

• Assist with day-to-day spa operations and staff coordination.
• Welcome guests with a warm, professional arrival and departure experience.
• Manage appointments, reservations, cancellations, payments, and front-desk tasks.
• Maintain knowledge of spa services, products, policies, and promotions.
• Support opening and closing procedures and uphold high standards.
• Assist with staff scheduling and coverage as needed.
• Monitor appointment flow and address scheduling issues.
• Assist with inventory management and ordering of front-of-house supplies.
• Participate in training and onboarding of reception staff.
• Ensure policies and service standards are consistently followed.
• Address guest questions professionally and escalate when needed.
• Support reporting, administrative tasks, and operational projects.

Skills

Customer service

Scheduling & coordination

Communication skills

Time management

Team support

Professional demeanor

Tools

POS systems

Scheduling software

Job description

The Spa at The Mark Hotel, in partnership with Augustinus Bader, brings together the distinctive hospitality of The Mark with Augustinus Bader’s expertise in elevated wellness and spa experiences. This is an exciting opportunity to join a new chapter at one of New York’s most iconic hotels and be part of a team redefining what a luxury spa experience can be.

Overview:

The Assistant Spa Manager & Receptionist plays a key role in delivering an exceptional guest experience while supporting the day-to-day operations of the spa. This position combines hands‑on reception and client service with operational and team support, serving as a trusted partner to the Spa Manager.

The ideal candidate is highly organized, polished, personable, and comfortable balancing guest‑facing responsibilities with the needs of the wider spa operation.

Key Responsibilities

• Support the Spa Manager with the day‑to‑day management and operation of the spa.
• Welcome guests and provide a warm, professional, and personalized arrival and departure experience.
• Manage appointments, reservations, cancellations, payments, and other front‑desk activities.
• Maintain a high level of knowledge of spa services, treatments, products, policies, and promotions.
• Support daily opening and closing procedures and ensure the spa is consistently maintained to the highest standards.
• Assist with staff scheduling, daily assignments, and coverage as needed.
• Monitor the flow of appointments and proactively address scheduling or operational issues.
• Support inventory management and ordering of front‑of‑house and spa supplies.
• Assist with training and onboarding of reception team members.
• Help ensure company policies, procedures, and service standards are consistently followed.
• Address guest questions or concerns professionally and elevate issues to the Spa Manager when appropriate.
• Support reporting, administrative tasks, and other operational projects as assigned.

Client Experience

• Create a welcoming, seamless, and personalized experience for every guest.
• Build positive relationships with clients and anticipate their needs.
• Handle guest concerns with professionalism, discretion, and sound judgment.
• Support client retention through exceptional service and thoughtful follow‑up.
• Maintain a polished and professional presence at all times.

Team & Operations

• Serve as a resource and support to therapists and reception staff throughout the day.
• Help foster a positive, collaborative, and service‑focused team environment.
• Lead by example in professionalism, communication, and guest service.
• Partner closely with the Spa Manager to identify opportunities to improve efficiency and the overall guest experience.

Qualifications & Experience

• 3+ years of experience in a spa, hospitality, luxury retail, wellness, or comparable client‑service environment.
• Previous supervisory or management experience preferred.
• Strong customer service and communication skills.
• Excellent organizational and time‑management skills.
• Ability to multitask and remain composed in a fast‑paced environment.
• Strong attention to detail.
• Professional, warm, and polished demeanor.
• Comfortable learning and using scheduling, POS, and other operational systems.
• Ability to work a flexible schedule, including evenings and weekends as required.

What Success Looks Like

• Guests consistently receive an exceptional and seamless experience.
• The front desk and daily spa operations run smoothly and efficiently.
• The team feels supported, informed, and well coordinated.
• The Spa Manager can rely on the role to independently manage day‑to‑day operational needs.