Luxury Spa Front Desk Ambassador (Part-Time)

Augustinus Bader; New York (NY); On-site; USD 28,000 - 39,000; Part time

Job summary

The Spa at The Mark Hotel, in partnership with Augustinus Bader, invites applications for a Part-Time Receptionist who will be the first and last contact for guests, delivering warm, professional service and ensuring smooth front desk operations.

You will manage appointments, handle inquiries, process payments, maintain client records, and coordinate with therapists and management to uphold our luxury standard. Flexibility to work evenings and weekends is required.

Qualifications

• Experience in reception, hospitality, luxury retail, wellness, spa, or client-facing environment preferred.
• Excellent customer service and communication skills.
• Warm, polished, and professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfortable learning scheduling, POS, and other computer systems.
• Reliable and punctual.
• Ability to work a flexible part-time schedule, including evenings and weekends.

Responsibilities

• Welcome and greet guests upon arrival.
• Manage appointments, reservations, cancellations, and scheduling changes.
• Answer phone calls, emails, and guest inquiries promptly and professionally.
• Process payments and maintain accurate transaction records.
• Maintain knowledge of spa treatments, services, products, policies, and promotions.
• Coordinate with therapists and management to ensure smooth daily operations.
• Maintain accurate client information and records.
• Support opening and closing procedures.
• Keep the reception area clean, organized, and welcoming.
• Assist with retail and product sales when applicable.
• Handle guest questions and concerns professionally and escalate issues when appropriate.
• Support administrative and operational tasks as assigned.

Skills

Customer service

Communication

Hospitality

Multitasking

Organization

POS systems

Flexibility

Punctuality

Job description

The Spa at The Mark Hotel, in partnership with Augustinus Bader, invites applications for a Part-Time Receptionist who will be the first and last contact for guests, delivering warm, professional service and ensuring smooth front desk operations.

You will manage appointments, handle inquiries, process payments, maintain client records, and coordinate with therapists and management to uphold our luxury standard. Flexibility to work evenings and weekends is required.