Assistant Spa Manager

Hand & Stone Massage and Facial Spa; Crystal Lake (IL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401K coming soon

Career growth

Ongoing training

Flexible scheduling

Employee discounts

ADP perks

Spa outings

Snacks & coffee

Job summary

Hand & Stone Massage and Facial Spa in Crystal Lake, IL is seeking an energetic Assistant Spa Manager to help run daily operations and drive guest satisfaction. You will lead sales initiatives, coach front desk staff, and collaborate with the Spa Manager to grow revenue and maintain a welcoming environment.

The role emphasizes coaching, staff development, and ensuring exceptional guest experiences in a fast-paced wellness setting.

Qualifications

• 5+ years of sales experience required.
• Strong customer service and team coaching skills.
• Ability to mentor staff and drive guest satisfaction.

Responsibilities

• Lead sales efforts and coach front desk staff in memberships and retail.
• Oversee daily front desk operations and guest service standards.
• Support Spa Manager with scheduling, inventory, and reporting.
• Ensure spa cleanliness, room turnover, and smooth daily operations.

Skills

Sales leadership

Customer service

Team coaching

Communication

Tools

POS system

Sales reporting tools

Job description

Assistant Spa Manager

Hand & Stone Massage and Facial Spa – Crystal Lake, IL

Hand & Stone Massage and Facial Spa in Crystal Lake, IL is looking for an energetic, people-focused Assistant Spa Manager to help keep our spa running smoothly while supporting sales growth and team development. If you love leading by example, motivating a team, and creating great guest experiences, this could be the perfect next step in your career.

This role is ideal for someone who thrives in a fast-paced environment, enjoys coaching others, and wants to grow within the wellness industry.

Core Responsibilities

Sales Leadership & Coaching

• Bring enthusiasm and confidence to sales and training
• Coach and support front desk associates in memberships, gift cards, and retail product sales
• Step in to mentor team members who may be struggling and help them build confidence and skills
• Required: 5+ years of sales experience

Customer Service & Team Support

• Oversee daily front desk operations and set the tone for exceptional guest service
• Train and support sales associates while fostering a positive, professional team culture
• Work closely with the Spa Manager to maintain a calm, welcoming, and organized spa environment
• Serve as a reliable backup to the Spa Manager by stepping in to support daily operations, decision-making, and supporting the team as needed

Promoting Services & Revenue Growth

• Share the health and wellness benefits of our services with guests in an authentic, approachable way
• Help maximize schedules and commission opportunities

Administrative & Operational Support

• Assist with scheduling, inventory management, and sales reporting
• Support the Spa Manager with administrative and operational tasks to ensure smooth day-to-day operations

Spa Operations & Cleanliness

• Conduct walk-throughs to ensure the spa is clean, organized, and guest-ready
• Jump in where needed — assisting spa professionals with room turnover, maintaining common areas, and helping keep the spa looking its best
• Help open or close the spa if needed

Benefits

• Competitive Compensation: Salary plus performance-based bonuses
• Health Benefits: BCBS medical, dental, vision, and company-provided life insurance
• 401K: Coming soon with company match
• Career Growth: Opportunities for advancement into management roles based on performance
• Ongoing Training: Continuous learning and professional development
• Flexible Scheduling: Full-time flexible
• Positive Team Culture: A supportive, professional environment where teamwork truly matters
• Employee Discounts: Discounts on services, products, gift cards, and discounted employee memberships
• ADP Payroll: Access to ADP LifeMart perks and benefits
• Spa Parties: Annual spa outings with the whole gang!
• Snacks & Coffee Station: who doesn't love snacks and staying awake?

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Franchise Corp. is not the employer of franchisee employees. Franchisees are independently owned and operated and are solely responsible for all employment-related decisions, including hiring, supervision, and compensation.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.