Assistant Retreat DirectorFull Time

Massage Heights - Sherman Oaks; Los Angeles (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Bonus based on performance

Employee discounts

Paid training & development

Free uniforms

Flexible schedule

Job summary

Massage Heights in Los Angeles is seeking an Assistant Retreat Director to support the Spa Director in operating retreats, selling memberships, and developing staff. You will drive revenue, manage inventory, and ensure brand systems are followed daily, with a focus on exceptional guest experience.

The ideal candidate has 3+ years in leadership and membership sales, strong sales skills, and a passion for coaching teams.

Qualifications

• Minimum 3 years of sales, membership and/or retail management experience.
• Self-starter mentality with leadership, organization, communication, and interpersonal skills.
• Experience in training, coaching, and conflict resolutions.
• Working knowledge of computers and standard software.
• Must be detail oriented; basic business math skills.
• Nice to have: booking or reservations POS software systems.

Responsibilities

• Selling memberships and training all staff.
• Assist with recruitment, hiring, training, developing and retaining employees.
• Facilitate front desk associate training with coaching and role-play.
• Manage team member schedules to ensure daily operations.
• Collaborate with the Spa Manager to set team and retreat goals.
• Create a positive environment focused on great guest experience.
• Build guest loyalty by following Massage Heights operating system.
• Lead with 3+ years of team leadership and membership sales.

Skills

Sales leadership

Team leadership

Membership sales

Retail management

Tools

POS software

Booking software

Job description

Benefits:

Bonus based on performance

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k)

Company parties

Dental insurance

Free uniforms

Flexible schedule

Vision insurance

Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door.

Massage Heights is seeking an Assistant Retreat Director who reports directly to the Retreat Director. The essential duties and responsibilities of the Assistant Director are to assist the Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent.

Company Perks

Personal and Career Development

Robust Leadership Training

Beautiful Retreats

Massage Heights Family Fund

Wellness Programs Employee Discounts

Digital Work Environment

Competitive pay with commission and bonus opportunities

Schedule/Expected Work Hours

Must be able to work varied hours including weekends, evenings, and holidays

5-8 hour shifts, Full Time and Part Time Available

Day and evening shifts available

Job Summary

Assist the Spa Director in supervising all aspects of Retreat operation, selling memberships, team training and management, including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily. Confidence in social media marketing.

Responsibilities

Selling memberships and training all staff Assist with recruitment, hiring, training, developing and retaining employees

Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales

Manage team member schedules to ensure proper execution of daily operations

Collaborate with the Spa Manager and Assistant Manager to set individual team member and overall Retreat goals

Create an environment that is positive and passionate about providing awesome guest experience

Build guest loyalty by consistently following the proven operating system of Massage Heights Must Have Team Leadership and Membership Sales of 3+ years

Qualifications Minimum 3 year of sales, membership and/or retail management experience Self-starter mentality with leadership, organization, communication, and interpersonal skills Experience in training, coaching, and conflict resolutions Working knowledge of computers and standard software Must be detail oriented Basic business math skills

Nice to Have Qualifications Hands-on experience with booking or any reservations POS software systems Understanding of spa environment and massage and skincare services

Company Overview – Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values Loyal Authentic Passionate Diligent