Assistant Spa Director

Heights Wellness Retreat; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Personal and Career Development

Robust Leadership Training

Beautiful Retreats

Massage Heights Family Fund

Digital Work Environment

Competitive pay with commission and

Job summary

Massage Heights in Dallas, TX is seeking an Assistant Retreat Director to support the Spa Director in overseeing retreat operations, revenue management, and guest service excellence. This role emphasizes leadership, sales, and staff development; you will recruit, train, coach, and schedule team members, while driving membership sales and delivering a premium guest experience across all shifts.

The ideal candidate is proactive, customer-focused, and able to cultivate a positive, high-performing

Qualifications

• Minimum 1 year of sales or retail management experience.
• Experience leading and coaching staff.
• Strong customer service and communication skills.
• Proficiency with computers and standard software.
• Basic business math skills.

Responsibilities

• Assist with recruitment, hiring, training, developing and retaining employees.
• Facilitate front desk associate training with coaching and role-playing for membership sales.
• Manage team member schedules for daily operations.
• Collaborate with the Spa Director to set team goals.
• Create an environment focused on delivering exceptional guest service.
• Build guest loyalty by following Massage Heights operating system.

Skills

Sales leadership

Staff training

Customer service

Interpersonal skills

Computer proficiency

Math skills

Tools

Spa POS software (Zenoti)

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement

Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door.

Massage Heights is seeking an Assistant Retreat Director who reports directly to the Retreat Director. The essential duties and responsibilities of the Assistant Director are to assist the Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent.

Company Perks

• Personal and Career Development
• Robust Leadership Training
• Beautiful Retreats
• Massage Heights Family Fund
• Employee Discounts
• Digital Work Environment
• Competitive pay with commission and bonus opportunities

Schedule/Expected Work Hours

• Must be able to work varied hours including weekends, evenings, and holidays
• 6-8 hour shifts
• Day and evening shifts available

Job Summary

Assist the Spa Director in supervising all aspects of Retreat operation including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily

Responsibilities

• Assist with recruitment, hiring, training, developing and retaining employees
• Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales
• Manage team member schedules to ensure proper execution of daily operations
• Collaborate with the Spa Director to set individual team member and overall Retreat goals
• Create an environment that is passionate about providing awesome guest service
• Build guest loyalty by consistently following the proven operating system of Massage Heights

Qualifications

• Minimum 1 year of sales or retail management experience
• Self-starter mentality with leadership, organization, communication, and interpersonal skills
• Experience in training, coaching, and conflict resolution with employees
• Working knowledge of computers and standard software
• Basic business math skills

Preferred Qualifications

• Hands-on experience with Zenoti or similar spa POS software systems
• Understanding of spa environment and massage and skincare services
• Experience working in a franchise model

Company Overview

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values

• Loyal
• Authentic
• Passionate
• Diligent