Assistant Retreat Director

Heights Wellness Retreat; Charlotte (NC); On-site; USD 50,000 - 65,000; Full time

Job summary

A national wellness franchise is seeking an Assistant Spa Director to support the Spa Director in ensuring exceptional guest service and team satisfaction. The role involves managing operations, recruiting, training, and fostering an environment focused on excellence. The ideal candidate will have at least 2 years of management experience, strong leadership skills, and proficiency in sales. Passionate about wellness and team development, this position offers a dynamic work environment with weekend and evening hours expected.

Qualifications

• Minimum 2 years of proven sales or retail management experience.
• Self-starter mentality with leadership and organization skills.
• Experience in training, coaching, and conflict resolution.

Responsibilities

• Assist with recruitment, hiring, and training of employees.
• Manage team member schedules for daily operations.
• Create an environment focused on exceptional guest service.

Skills

Sales management

Leadership skills

Communication

Interpersonal skills

Tools

Zenoti or similar spa POS software

Job description

Assistant Spa Director

Massage Heights is seeking an Assistant Spa Director who reports directly to the Spa Director. The essential duties and responsibilities of the Assistant Spa Director are to assist the Spa Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent.

Opportunity

Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every member and guest who walks through the door.

Schedule / Expected Work Hours

• Must be able to work varied hours to include weekends, evenings, and holidays.
• 6-8 hour shifts.
• Day, evening, and weekend shifts available.

Job Summary

Assist the Spa Director in supervising all aspects of retreat operation, including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily.

Responsibilities

• Assist with recruitment, hiring, training, developing, and retaining employees.
• Facilitate front desk associate training as assigned, including coaching and role‑playing to support membership sales.
• Manage team member schedules to ensure proper execution of daily operations.
• Collaborate with the Spa Director to set individual team member and overall retreat goals.
• Create an environment passionate about providing exceptional guest service.
• Build guest loyalty by consistently ventas the proven operating system of Massage Heights.

Qualifications

• Minimum 2 years of proven sales or retail management experience.
• Self‑starter mentality with leadership, organization, communication, and interpersonal skills.
• Experience in training, coaching, and conflict resolution with employees.
• Working knowledge of computers and standard software.
• Basic business math skills.

Preferred Qualifications

• Hands‑on experience with Zenoti or similar spa POS software systems.
• Understanding of spa environment and massage and skincare services.
• Experience working in a franchise model.

Company Overview

Massage Heights is a national franchise in the U.S. and Canada that operates massage and skincare retreats locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel וצ. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our members’ and guests’ wellness goals through therapeutic and healing services.

Company Values

• Loyal
• Authentic
• Passionate
• Diligent