Assistant Site Manager: Lead Teams & Elevate Experience

Express Wash Operations LLC; White Hall (AR); On-site; USD 21,000 - 26,000; Full time

Job summary

Whistle Express is seeking an Assistant Site Manager to work closely with the Site Manager, develop the team, and own guest experience in a fast-paced, outdoor setting. You will address issues in real time, uphold standards, and lead by example in delivering high-quality service.

The role emphasizes ownership, problem-solving, and coaching abilities, with a focus on driving performance and positive staff culture.

Qualifications

• Experience leading and developing teams in a fast-paced, outdoor environment.
• Strong problem-solving and decision-making with ownership.
• Ability to motivate staff and uphold service standards.
• Excellent communication and guest experience focus.

Responsibilities

• Assist in onboarding and developing team members; support scheduling and staffing.
• Greet customers, answer questions, promote memberships, resolve concerns.
• Monitor site operations, upkeep, safety, and inventory; suggest improvements.
• Promote unlimited wash memberships and upsell services to boost revenue.
• Identify issues, make quick decisions, and collaborate to keep operations running smoothly.

Skills

Team leadership

People development

Operational oversight

Customer experience

Sales promotion

Job description

Whistle Express is seeking an Assistant Site Manager to work closely with the Site Manager, develop the team, and own guest experience in a fast-paced, outdoor setting. You will address issues in real time, uphold standards, and lead by example in delivering high-quality service.

The role emphasizes ownership, problem-solving, and coaching abilities, with a focus on driving performance and positive staff culture.