Assistant Site Manager: Lead Team & Guest Experience

Take 5 Car Wash; Southaven (MS); On-site; USD 32,000 - 48,000; Full time

Job summary

Whistle Express in Mississippi is seeking an Assistant Site Manager to join the leadership team. You will work with the Site Manager to develop staff, manage guest experiences, and uphold high standards in a fast-paced, outdoor setting.

Ideal candidates have prior supervisory experience, a track record of ownership, and strong problem-solving skills. This role offers growth opportunities and a fast-paced work environment with a focus on delivering value to customers.

Qualifications

• We’re seeking leaders who develop people and own outcomes.
• Must have prior management or supervisory experience.

Responsibilities

• Onboard new team members and communicate values, procedures, and role expectations.
• Provide guidance and support to help team members improve and succeed.
• Assist with scheduling and shift management to ensure adequate staffing.
• Promote a positive team culture by recognizing achievements and addressing conflicts.
• Identify training needs and coordinate development opportunities.
• Greet customers warmly and uphold the guest experience at every visit.
• Explain services, memberships, and promotions clearly.
• Resolve customer concerns escalated to the Site Leader.
• Promote unlimited wash memberships and upsell services.
• Monitor the site for customer experience improvements and provide feedback.
• Check equipment daily and report issues to the Site Leader.
• Maintain site safety and routine cleaning; manage inventory needs.
• Track sales activity and suggest opportunities to increase revenue.

Skills

Leadership

People development

Ownership

Decision making

Job description

Whistle Express in Mississippi is seeking an Assistant Site Manager to join the leadership team. You will work with the Site Manager to develop staff, manage guest experiences, and uphold high standards in a fast-paced, outdoor setting.

Ideal candidates have prior supervisory experience, a track record of ownership, and strong problem-solving skills. This role offers growth opportunities and a fast-paced work environment with a focus on delivering value to customers.