Assistant Site Manager - Lead, Sell & Grow

Express Wash Concepts LLC; Columbus (OH); Presencial; USD 25 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health care benefits

401k with company match

Paid vacation

Resumo da oferta

Express Wash Concepts LLC in Columbus, Ohio, is seeking an Assistant Site Manager to support the site manager in daily operations and customer engagement. The role offers growth opportunities within Moo Moo Express Car Wash, including leading sales of unlimited car wash packages and upselling products.

Ideal candidates have leadership and customer service experience, solid IT skills, and a flexible schedule, including weekends.

Qualificações

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Minimum of 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills to effectively engage with customers.
• Capability to provide and follow clear directions.
• Ability to close the site at least two nights per week and open as needed.
• Ability to coach, mentor, and train
• Present professional image according to appearance guidelines

Responsabilidades

• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and store growth.
• Assist with Recruiting, developing, and motivating teams to deliver the company's mission.
• Successful management of labor and staff scheduling
• Effective P&L management through monitoring of chemicals, utilities, and other expenditures
• Maintain quality assurance through accurate Quality Control checks.
• Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Learn wash process and equipment to expand the knowledgebase .
• Further growth through educational/training opportunities
• Perform other related duties as required and assigned.

Conhecimentos

Leadership

Customer service

De-escalation

Verbal communication

Formação académica

High school diploma or equivalent

Ferramentas

POS systems

Microsoft Office

Descrição da oferta de emprego

Express Wash Concepts LLC in Columbus, Ohio, is seeking an Assistant Site Manager to support the site manager in daily operations and customer engagement. The role offers growth opportunities within Moo Moo Express Car Wash, including leading sales of unlimited car wash packages and upselling products.

Ideal candidates have leadership and customer service experience, solid IT skills, and a flexible schedule, including weekends.