Assistant Site Manager II: Leadership & Growth Path

Express Wash Concepts LLC; Ohio; In loco; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health care benefits

401k with company match

Paid vacation

Unlimited Wash Club membership

Company-provided uniforms

Educational reimbursement

Ongoing training and professional dev.

Recognition programs

Descrizione del lavoro

Express Wash Concepts LLC is seeking an Assistant Site Manager in Eastlake, OH, offering a competitive hourly rate of $22.00 and incentives based on site performance. This role leads on-site operations, drives sales of unlimited wash packages, and supports a growing team across a national car wash network.

You will manage daily store operations, coaching staff, and ensuring excellent customer service while upholding safety and quality standards.

Competenze

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum of 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT and computer proficiency, including POS systems and Microsoft Office.
• Ability to work flexible hours, including weekends.
• Strong verbal communication skills to effectively engage with customers.
• Capability to provide and follow clear directions.
• Ability to close the site at least two nights per week and open as needed.
• Ability to coach, mentor, and train
• Present professional image according to appearance guidelines

Mansioni

• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and store growth.
• Assist with Recruiting, developing, and motivating teams to deliver the company's mission.
• Successful management of labor and staff scheduling
• Effective P&L management through monitoring of chemicals, utilities, and other expenditures
• Maintain quality assurance through accurate Quality Control checks.
• Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Learn wash process and equipment to expand the knowledgebase.
• Further growth through educational/training opportunities
• Perform other related duties as required and assigned.

Conoscenze

Leadership experience

Customer service

IT proficiency

Flexibility

Verbal communication

Follow directions

Evening/Night coverage

Coaching & training

Professional image

Formazione

High school diploma

Associate degree preferred

Bachelor’s degree preferred

Strumenti

POS systems

Microsoft Office

Descrizione del lavoro

Express Wash Concepts LLC is seeking an Assistant Site Manager in Eastlake, OH, offering a competitive hourly rate of $22.00 and incentives based on site performance. This role leads on-site operations, drives sales of unlimited wash packages, and supports a growing team across a national car wash network.

You will manage daily store operations, coaching staff, and ensuring excellent customer service while upholding safety and quality standards.