Assistant Site Manager: Drive Growth & Customer Experience

Modwash; Orlando (FL); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Base pay + commission

Paid training

Free employee car washes

Career advancement

401K match

Medical, Dental and Vision Insurance

Job summary

ModWash in Orlando, FL is seeking an Assistant General Manager to oversee daily operations and support the general manager, guiding a team to deliver an exceptional guest experience. You’ll drive membership sales and train staff to provide outstanding service in a fast-paced setting.

You’ll educate customers on membership options, manage opening/closing duties, maintain equipment, and monitor inventory while ensuring safety and cleanliness.

Qualifications

• A passion for serving others.
• Awesome customer service skills, previous sales experience a plus.
• 2+ years of experience in a leadership role
• Outgoing, energetic personality with excellent communication skills.
• Strong interpersonal skills.
• Motivate and encourage your teammates in a fast-paced environment.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Deliver mind blowing customer service. Greet all customers with a smile, a wave and a friendly attitude.
• Actively sell and present each of the ModWash packages and the benefits of unlimited wash memberships.
• Safely guide and assist guests through the ModWash packages, and membership options.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Collaborate with and encourage the team to meet sales goals.
• Execute opening and closing site responsibilities when scheduled. Be responsible for the site standards of service.
• Effectively maintain the on-site equipment and troubleshoot when needed.
• Assist in overseeing the productivity, breaks, and safety of all employees.
• Continuously seek ways to improve the business.
• Assist in attracting, recruiting, developing and employees
• Own management of chemical inventory, usage, and costs
• Train and motivate team to enroll new members
• Performs required administrative duties which may include documentation for performance management, team calls, terminations, employee relations, and promotions
• Ensure compliance with legal requirements and company policies and procedures
• Ensure facilities are always clean and presentable.

Skills

Leadership

Customer Service

Sales Experience

Communication

Team Motivation

Flexibility

Job description

ModWash in Orlando, FL is seeking an Assistant General Manager to oversee daily operations and support the general manager, guiding a team to deliver an exceptional guest experience. You’ll drive membership sales and train staff to provide outstanding service in a fast-paced setting.

You’ll educate customers on membership options, manage opening/closing duties, maintain equipment, and monitor inventory while ensuring safety and cleanliness.