Assistant Site Manager: Build Teams & Guest Experience

Whistle Express Car Wash; Starkville (MS); On-site; USD 42,000 - 62,000; Full time

Job summary

Whistle Express Car Wash is seeking an Assistant Site Manager to partner with the Site Leader in Starkville, MS. You’ll develop the team, own the guest experience, and solve problems in real time while upholding standards.

This role has proven growth potential for individuals who have led teams and driven results. You’ll onboard and coach staff, manage schedules, promote unlimited wash memberships and other services, monitor daily operations, and ensure safety and cleanliness.

Qualifications

• Leadership experience with team development and coaching.
• Strong customer service mindset with guest experience focus.
• Proven ability to train and onboard new hires.
• Excellent problem-solving and decision-making skills.
• Ability to upsell memberships and services while maintaining service standards.

Responsibilities

• Develop and coach team members to meet company standards.
• Assist onboarding, onboarding of new team members and align with values and procedures.
• Manage scheduling to ensure adequate staffing and fair workload.
• Foster positive team culture, recognize achievements and resolve conflicts.
• Greet customers, answer questions about services and promotions, and promote memberships.
• Upsell services to drive site sales while delivering quality guest experiences.
• Monitor operations, track sales, and provide feedback to the Site Leader.
• Ensure safety, cleanliness, and maintenance of the site for optimal operation.

Skills

Leadership

Customer service

Team development

Problem solving

Sales upsell

Job description

Whistle Express Car Wash is seeking an Assistant Site Manager to partner with the Site Leader in Starkville, MS. You’ll develop the team, own the guest experience, and solve problems in real time while upholding standards.

This role has proven growth potential for individuals who have led teams and driven results. You’ll onboard and coach staff, manage schedules, promote unlimited wash memberships and other services, monitor daily operations, and ensure safety and cleanliness.