Assistant Site Leader - Develop People, Own Outcomes

Whistle Express Car Wash; Batesville (MS); On-site; USD 21,000 - 26,000; Full time

Job summary

Whistle Express Car Wash in Batesville, MS is seeking an Assistant Site Manager to work alongside the Site Manager to keep operations running at full speed, develop the team, own the guest experience, and solve problems in real time.

You will onboard and support team members, manage scheduling, promote memberships, greet customers warmly, and uphold safety and quality standards in a fast-paced outdoor environment.

Qualifications

• Prior management or supervisory experience preferred.
• A track record of ownership matters more than a specific title.
• You take ownership of outcomes.

Responsibilities

• Develop the team by onboarding new members and guiding them to align with company values and site procedures.
• Provide guidance to team members to help them improve and succeed.
• Support scheduling and shift management to ensure adequate staffing.
• Promote a positive team culture by recognizing achievements and addressing conflicts promptly.
• Help identify training needs and coordinate development opportunities.
• Greet customers warmly and ensure they feel welcomed and valued.
• Answer questions about services, memberships, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating when necessary.
• Promote unlimited wash memberships and other services.
• Monitor the site for opportunities to improve customer experience and provide feedback.
• Check equipment daily and report issues; support site safety.
• Assist with routine cleaning and maintenance to uphold quality.
• Monitor inventory levels of supplies and restock as needed.
• Identify operational challenges and suggest improvements.
• Promote upselling and support site promotions to increase revenue.
• Respond to customer concerns, make quick decisions, and collaborate with the team.

Skills

Leadership

People development

Decision making

Problem-solving

Customer service

Job description

Whistle Express Car Wash in Batesville, MS is seeking an Assistant Site Manager to work alongside the Site Manager to keep operations running at full speed, develop the team, own the guest experience, and solve problems in real time.

You will onboard and support team members, manage scheduling, promote memberships, greet customers warmly, and uphold safety and quality standards in a fast-paced outdoor environment.