Assistant Site Manager - 4422

ZipRecruiter; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a dedicated Site Manager to oversee tax preparation services. This role involves managing day-to-day operations, ensuring compliance with IRS regulations, and training staff to provide top-notch service. The ideal candidate will possess strong communication and organizational skills, with a focus on teamwork and customer service. Join a mission-driven organization that values respect and inclusivity, and take the next step in your career in the social services field. If you are passionate about helping others and have the necessary qualifications, this is an excellent opportunity for you.

Qualifications

• 1-2 years of site management experience required.
• IRS certifications and agreements are necessary for the role.

Responsibilities

• Oversee tax preparation site operations and staff adherence to procedures.
• Train and certify staff to prepare tax returns.
• Maintain relationships with the IRS and ensure privacy of tax returns.

Skills

Communication Skills

Organizational Skills

Problem-Solving Abilities

Customer Service Focus

Teamwork

Bilingual Spanish

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

Job description

Job Description

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 65 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

RESPONSIBILITIES

• Assisting the Program Manager set up site for tax preparation services.
• Oversee the day-to-day adherence to site procedures by tax preparers, admin staff, intake, and volunteers.
• Participate in the training process for VITA site staff, and ensure that the staff is trained and certified to prepare tax returns.
• Maintain a working relationship with the local Internal Revenue Service (IRS) office.
• Daily transmission of tax returns to IRS and New York State.
• Corrections of rejected tax returns.
• Monitoring tax preparer for errors and adherence to tax laws, regulations, & site procedures and that staff members are only preparing returns at their certification level.
• Ensure the privacy and confidentiality of the tax returns prepared at the VITA site, as described in Publication 4299, Privacy and Confidentiality, and that these requirements are adhered to by the staff as well as the quality of the returns and ensure that quality reviews are performed.
• Ensure that the site is adequately staffed.
• Maintain a record of volunteer agreements for all certified and non-certified staff.
• Ensure each member of the staff has a copy of Publications 17 and 4012 at the workstation.
• Ensure that copies of Quality Alerts are distributed to each staff member to review.
• Day-to-Day oversight of operations of sites in the tax season.
• Wrap up and closing of tax sites post deadline.
• Corrections of all outstanding returns and customer service on all outstanding.
• Perform additional duties as assigned by site manager, directors, etc.

QUALIFICATIONS

• Bachelor’s degree.
• Minimum 1-2 years’ experience in site management experience.
• IRS Volunteer Agreement.
• IRS Site Coordinator Certification.
• IRS Advanced Certification.
• Proficiency in Microsoft Office suite and other standard business technology is required.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Punctuality and overall consistent, excellent attendance are a must.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Adhere to Quality Site Requirements and Volunteers Standards of Conduct at all times.
• Make certain to follow all quality site requirements.
• Maintain proper care of all loaned equipment (computers (laptops), printers, Mifi etc.).
• Strong Customer Service Focus.
• Bi-lingual Spanish is a plus. Please indicate fluency in your cover letter and/or resume.

BronxWorks seeks to build an inclusive organization grounded in respect. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff, and termination. We value and encourage and solicit applications from all qualified applicants without regard to race, color, religion, creed, ancestry, citizenship, marital status, sex, physical or mental disability, medical condition, military and veteran status, or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact [e-mail].