Assistant Shop Manager

LV Petroleum; Albert Lea (MN); Presencial; USD 52.000 - 70.000; Jornada completa

Descripción de la vacante

LV Petroleum in Albert Lea, MN is seeking an Assistant Shop Manager to support the Truck Services Manager in daily operations of the Truck Shop. You will supervise technicians, ensure customer service, and uphold safety and quality standards.

Responsibilities include managing operations, training staff, overseeing workflow, maintaining equipment, inventory, addressing customer concerns, contributing to profitability, and covering the Manager's duties when absent.

Formación

• 3+ years of experience in a truck service or automotive environment
• Demonstrated leadership and people management skills
• Excellent communication and customer service skills
• Basic knowledge of financial performance metrics, including P&L management
• Flexibility to work evenings, weekends, and holidays
• A valid driver’s license is required

Responsabilidades

• Assist in managing overall operations of the Truck Services department, ensuring compliance with all company policies and procedures.
• Supervise and train staff, promoting a culture of teamwork, accountability, and excellence in customer service.
• Monitor workflow and provide support in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers.
• Ensure that all equipment is maintained properly and all safety standards are followed.
• Assist in managing inventory, ordering supplies, and ensuring that all services are performed timely and accurately.
• Engage with customers to address concerns and provide solutions promptly.
• Help in achieving financial goals by monitoring expenses and supporting revenue growth initiatives.
• Perform the duties of the Truck Services Manager in their absence.

Conocimientos

Leadership

Customer service

Communication

P&L awareness

Team supervision

Driver’s license

Educación

High school diploma or equivalent

Degree in management or related field (preferred)

Herramientas

Service tracking software

Inventory management software

Descripción del empleo

LV Petroleum is excited to announce an opening for an Assistant Shop Manager at our Albert Lea, MN location. Our Truck Services division is dedicated to providing high-quality service and support to our customers, ensuring they're back on the road quickly and efficiently.

Position Overview:

As the Assistant Shop Manager, you will play a crucial role in supporting the Truck Services Manager in overseeing the daily operations of our Truck Shop. Your responsibilities will include supervising our talented team of technicians, ensuring exemplary customer service, and maintaining operational standards that align with our company’s goals.

Key Responsibilities:

• Assist in managing overall operations of the Truck Services department, ensuring compliance with all company policies and procedures.
• Supervise and train staff, promoting a culture of teamwork, accountability, and excellence in customer service.
• Monitor workflow and provide support in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers.
• Ensure that all equipment is maintained properly and all safety standards are followed.
• Assist in managing inventory, ordering supplies, and ensuring that all services are performed timely and accurately.
• Engage with customers to address concerns and provide solutions promptly.
• Help in achieving financial goals by monitoring expenses and supporting revenue growth initiatives.
• Perform the duties of the Truck Services Manager in their absence.

• High school diploma or equivalent required; a degree in management or a related field is preferred.
• 3+ years of experience in a truck service or automotive environment, preferably in a supervisory role.
• Strong leadership and people management skills with the ability to motivate teams.
• Excellent communication and customer service skills.
• Basic knowledge of financial performance metrics, including P&L management.
• Proficient in the use of computer systems and software applicable to service tracking and inventory management.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• A valid driver’s license is required.
• #LI-DNI