Assistant Slot Shift Manager

Hollywood Casino at Kansas Speedway; Kansas City (KS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Hollywood Casino at Kansas Speedway is seeking a Slot Shift Supervisor to oversee daily operations in the Slot department. You will lead staff, ensure guest satisfaction, manage scheduling, and support budget initiatives while maintaining the integrity of casino operations.

The role requires strong communication, leadership, and problem-solving skills, with the ability to work flexible shifts, including holidays and weekends.

Qualifications

• Bachelor’s degree from an accredited four-year college or university, or equivalent combination of education and experience.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Excel and Word; knowledge of Slot operating systems.
• Ability to interact with guests, staff and resolve conflicts diplomatically.
• Flexibility to work all shifts including holidays, nights, weekends.

Responsibilities

• Supervise staff and manage daily operations of a designated shift in the Slot department.
• Coordinate scheduling and ensure guest satisfaction.
• Assist in budget processes and monitor departmental performance against budget.
• Promote superior customer service and uphold company standards.
• Authorize/verify jackpot payments per procedures.
• Collaborate with the Shift Manager on strategies for service, layout, revenue growth.
• Engage with team members, address feedback and resolve issues.
• Maintain documentation, logs, schedules, and communications for Slots.

Skills

Customer service leadership

Communication skills

Problem solving

Team leadership

Guest interaction

Conflict resolution

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft Word

Slot operating systems

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

The following and other duties may be assigned as necessary:

• Responsible for supervising staff and the overall daily management of a designated shift in the Slot department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.
• Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability
• Shares responsibility of the overall engagement of all team members with the Slot Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department.
• Shares responsible for the overall integrity of daily operations on assigned shift. - Assists with the overall integrity of daily Slot operations.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

Qualification Requirements

• Must be at least 21 years of age.
• Bachelor’s degree from an accredited four-year college or university; or minimum of one year experience in Slot Operations; or two years customer service management experience; or an equivalent combination of education and experience.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have knowledge of Slot Operations.
• Flexible to work all shifts including holidays, nights, weekends, as business needs dictate.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Equal Opportunity Employer