Assistant Service Technician

Herrington's; Town of Hillsdale (NY); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) profit sharing

Employee discount program

Paid vacation

Sick time

Holidays

Job summary

Ed Herrington, Inc. is seeking an Assistant Service Technician to work with the Lead Technician, diagnose issues, and complete repairs on windows, doors, and related components.

The role collaborates with Sales and Customer Service to ensure customer satisfaction and timely service delivery. Requires strong mechanical, carpentry, and problem-solving skills, plus a professional, customer‑oriented approach.

Qualifications

• Requires valid driver’s license and clean driving record.
• Ability to work independently and manage time effectively.
• Strong organizational, communication, and project management skills.
• General mechanical aptitude and carpentry skills.
• Excellent troubleshooting, problem solving, and decision making abilities.
• Strong attention to detail and commitment to quality workmanship.
• Self motivated, flexible, and dependable work ethic.
• Exceptional customer service with urgency and professionalism.
• Patient, diplomatic, and solution oriented in challenging situations.

Responsibilities

• Inspect, troubleshoot, and evaluate customer product concerns to determine the best repair solution.
• Document findings and submit inspection reports within 48 hours of the site visit.
• Communicate recurring product issues and opportunities for improvement.
• Perform installations, repairs, and preventative maintenance on windows, doors, and related components.
• Install weather stripping, trim, glass, locks, and handles.
• Protect customers’ homes by using boot covers, tarps, and protective materials.
• Maintain clean, organized work areas and leave sites debris free.
• Explain warranty policies and repair recommendations to customers.
• Review schedules in advance and anticipate conflicts.
• Notify customers and the Customer Service Coordinator of schedule changes.
• Conduct quality-control inspections on incoming materials before scheduling jobs.
• Assist with product/service training for the construction community.
• Maintain company vehicles, tools, and inventory in good condition.
• Manage expenses and submit receipts by each billing cycle.
• Complete required training assignments and demonstrate teamwork and professionalism.

Skills

Driver's license

Independent work

Time management

Organizational Skills

Communication

Project management

Mechanical aptitude

Carpentry

Customer service

Problem solving

Detail oriented

Teamwork

Professional appearance

Education

Licensed builder/contractor experience

Andersen DSN Certification

Millwork/construction experience

Job description

About Ed Herrington, Inc

Ed Herrington, Inc. is a family‑owned and operated building supply company serving communities throughout New York, Connecticut, and Massachusetts, with locations in Hillsdale, Hudson, Chatham, Millerton, Lakeville, and Sheffield. For generations, we have built our reputation on exceptional customer service, quality products, and trusted relationships.

Position Summary

The Assistant Service Technician works independently or alongside the Lead Service Technician to provide timely and professional service for both warranty and non‑warranty products. This role collaborates closely with Sales and Customer Service teams to diagnose issues, complete repairs, and ensure customer satisfaction.

Key Responsibilities

• Inspect, troubleshoot, and evaluate customer product concerns to determine the most effective repair solution.
• Document findings and submit inspection reports within 48 hours of the site visit.
• Communicate recurring product issues and potential product improvement opportunities.
• Perform product installations, repairs, and preventative maintenance on windows, doors, and related components.
• Install prefabricated parts and hardware, including weather stripping, trim, glass, locks, and handles.
• Protect customers’ homes and property by using boot covers, tarps, drop cloths, and other protective materials as needed.
• Maintain clean and organized work areas, leaving all job sites free of debris upon completion.
• Clearly communicate warranty policies, procedures, and repair recommendations to customers.
• Review upcoming schedules in advance and proactively address any potential conflicts.
• Notify customers and the Customer Service Coordinator immediately of any schedule changes.
• Conduct quality‑control inspections on incoming materials before jobs are scheduled.
• Assist with product and service training for members of the construction community.
• Maintain company vehicles, equipment, tools, and inventory in a clean, professional condition.
• Manage expenses responsibly and submit all receipts and documentation by the end of each billing cycle.
• Complete all required training assignments.
• Demonstrate teamwork, professionalism, and a positive attitude in all aspects of the job.
• Adhere to company policies, safety standards, and performance expectations.

Qualifications

• A valid driver’s license and a clean driving record.
• The ability to work independently and manage time effectively.
• Strong organizational, communication, and project management skills.
• General mechanical aptitude and carpentry skills.
• Excellent troubleshooting, problem‑solving, and decision‑making abilities.
• Strong attention to detail and commitment to quality workmanship.
• A self‑motivated, flexible, and dependable work ethic.
• Exceptional customer service skills with a sense of urgency and professionalism.
• The ability to remain patient, diplomatic, and solution‑oriented in challenging situations.
• A professional appearance and positive attitude that reflects the company’s values.

Education & Experience

• Licensed builder/contractor experience is a plus.
• One to two years of experience in the millwork, construction, or building materials industry preferred.
• An equivalent combination of education and experience will be considered.
• Andersen DSN Certification, obtained either prior to employment or through company‑sponsored training after hire.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) with Profit Sharing
• Employee Discount Program
• Paid Vacation, Sick Time, and Holidays

Position is full‑time, Monday through Friday, 7:00 a.m. – 4:00 p.m.

If you enjoy hands‑on work, solving problems, and providing outstanding customer service, we encourage you to apply and become part of a team that values craftsmanship, integrity, and customer satisfaction.