Assistant Service Manager (Memphis, TN)

Inland Rivers, Ports & Terminals, INC.; Memphis, Northern (TN, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A logistics company based in Memphis, TN is looking for a Field Service Manager to oversee the Southern Field Service Division. The role includes managing technicians, ensuring timely completion of work orders, and maintaining effective communication with customers regarding their service needs. Candidates should possess strong organizational skills and a commitment to customer satisfaction. This position requires the ability to accurately document services and manage inventory levels effectively.

Qualifications

• Strong organizational skills to maintain accurate service records.
• Ability to communicate professionally with customers.
• Experience in managing service teams and dispatching technicians.

Responsibilities

• Manage Southern Field Service Division and coordinate daily staffing.
• Ensure timely completion of work orders and service invoices.
• Communicate with customers to address service needs.

Job description

• Manage Southern Field Service (FS) Division
• Coordinate daily staffing/dispatch with FS technicians (copy executive & sales teams)
• Open WO’s for jobs
• Accurately document customer information, including equipment details, issues, and requested services
• Monitor service progress and follow up with technicians to ensure timely completion of work orders
• Review completed work orders for accuracy, ensuring that all services performed are properly documented, including labor hours, parts used, and any additional charges
• Help purchasing team source parts for jobs as needed
• Make sure technicians have proper tools, equipment & support to get jobs done
• Make sure technicians and parts reach the proper destination for the jobs
• Calculate and prepare detailed service invoices, ensuring accuracy of billing information and adherence to company pricing policies
• Add assets to Manager+ for customers
• Review & approve payroll
• Conduct weekly calls with all FS Sites to keep them up to date on WO’s & Invoicing
• Monitor equipment hours for services & maintenance on customer & rental equipment
• Complete end of the month CID reports for all rental equipment
• Communicate with customers in a professional and courteous manner, understanding their service needs and addressing any concerns or questions
• Maintain accurate and organized service records, both in physical and electronic formats, ensuring easy retrieval and compliance with company policies
• Assist South Region Service Manager with oversight of Memphis Shop
• Assist in managing inventory levels for service parts and supplies, ensuring availability and timely replenishment
• Process customer payments, either in person or through electronic systems, and provide receipts as necessary
• Performs other related duties as assigned