Assistant Service Manager: Lead Tire Shop Teams & Growth

McCarthy Tire Service; Allentown (Lehigh County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Benefits (medical, dental, vision)

Paid holidays and PTO

Career growth

Safe work culture

Paid training

Job summary

McCarthy Tire Service is seeking an Assistant Service Manager for a commercial tire service location. You will oversee technicians, assign daily work, and ensure safe, efficient shop operations while delivering excellent customer service.

You will supervise staff, coordinate with sales teams on fleet accounts, and track metrics to support profitability. This hands-on leadership role requires tire knowledge and a customer-focused approach.

Qualifications

• High school diploma or equivalent required.
• Technical training, or relevant experience, may substitute for formal education.

Responsibilities

• Assign and manage daily service work for commercial tire technicians, mobile units, and shop staff to ensure timely, accurate completion.
• Supervise tire technicians and support staff, including scheduling, training, performance coaching, discipline, and motivation.
• Deliver excellent customer service from vehicle intake through completion and follow-up; recommend appropriate tire products and services and resolve concerns promptly.
• Ensure all work meets safety standards, company quality guidelines, and customer expectations while minimizing fleet downtime.
• Oversee shop operations, including workflow efficiency, equipment maintenance, cleanliness, organization, and inventory control.
• Assist store leadership with daily operations, including overtime control, inventory management, and operational decision-making.
• Coordinate with sales teams on commercial fleet accounts, roadside assistance, and service upselling opportunities.
• Track key performance metrics such as service times, customer satisfaction, and technician productivity to support sales and profitability goals.
• Promote a safe, team-oriented workplace in compliance with company policies, OSHA regulations, and industry best practices.

Skills

Leadership

Customer service

Communication

Multitasking

Problem solving

Decision making

Attention to detail

Organized

Education

High school diploma

Technical training

Job description

McCarthy Tire Service is seeking an Assistant Service Manager for a commercial tire service location. You will oversee technicians, assign daily work, and ensure safe, efficient shop operations while delivering excellent customer service.

You will supervise staff, coordinate with sales teams on fleet accounts, and track metrics to support profitability. This hands-on leadership role requires tire knowledge and a customer-focused approach.