Assistant Service Manager Allentown, PA

McCarthy Tire Service Inc.; Allentown (Lehigh County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Benefits (medical, dental, vision)

Paid holidays and PTO

Career growth

Safe work culture

Paid training

Job summary

McCarthy Tire Service is seeking an Assistant Service Manager for a commercial tire service location. You will oversee technicians, assign daily work, and ensure safe, efficient shop operations while delivering excellent customer service.

You will supervise staff, coordinate with sales teams on fleet accounts, and track metrics to support profitability. This hands-on leadership role requires tire knowledge and a customer-focused approach.

Qualifications

• High school diploma or equivalent required.
• Technical training, or relevant experience, may substitute for formal education.

Responsibilities

• Assign and manage daily service work for commercial tire technicians, mobile units, and shop staff to ensure timely, accurate completion.
• Supervise tire technicians and support staff, including scheduling, training, performance coaching, discipline, and motivation.
• Deliver excellent customer service from vehicle intake through completion and follow-up; recommend appropriate tire products and services and resolve concerns promptly.
• Ensure all work meets safety standards, company quality guidelines, and customer expectations while minimizing fleet downtime.
• Oversee shop operations, including workflow efficiency, equipment maintenance, cleanliness, organization, and inventory control.
• Assist store leadership with daily operations, including overtime control, inventory management, and operational decision-making.
• Coordinate with sales teams on commercial fleet accounts, roadside assistance, and service upselling opportunities.
• Track key performance metrics such as service times, customer satisfaction, and technician productivity to support sales and profitability goals.
• Promote a safe, team-oriented workplace in compliance with company policies, OSHA regulations, and industry best practices.

Skills

Leadership

Customer service

Communication

Multitasking

Problem solving

Decision making

Attention to detail

Organized

Education

High school diploma

Technical training

Job description

Job Title:

Assistant Service Manager

Job Summary

The Assistant Service Manager at McCarthy Tire Service supports daily operations at a commercial tire service location. This role oversees technicians and service flow, ensures high customer satisfaction, maintains efficient shop operations, and supports overall store performance. The position is hands-on and requires strong leadership, technical tire knowledge, and a customer-focused approach in a fast-paced commercial service environment.

Key Responsibilities

• Assign and manage daily service work for commercial tire technicians, mobile units, and shop staff to ensure timely, accurate completion.
• Supervise tire technicians and support staff, including scheduling, training, performance coaching, discipline, and motivation.
• Deliver excellent customer service from vehicle intake through completion and follow-up; recommend appropriate tire products and services and resolve concerns promptly.
• Ensure all work meets safety standards, company quality guidelines, and customer expectations while minimizing fleet downtime.
• Oversee shop operations, including workflow efficiency, equipment maintenance, cleanliness, organization, and inventory control.
• Assist store leadership with daily operations, including overtime control, inventory management, and operational decision-making.
• Coordinate with sales teams on commercial fleet accounts, roadside assistance, and service upselling opportunities.
• Track key performance metrics such as service times, customer satisfaction, and technician productivity to support sales and profitability goals.
• Promote a safe, team-oriented workplace in compliance with company policies, OSHA regulations, and industry best practices.

Qualifications & Requirements

Experience

• Tire service, automotive, or commercial vehicle repair.
• Supervisory or management experience in a tire shop, auto service center, or fleet environment preferred.

Knowledge

• Working knowledge of commercial tires, retreading, mounting and repair, alignments, basic mechanical services, and fleet tire management preferred.

Skills

• Strong leadership, communication, and customer service skills.
• Organized, detail-oriented, and able to multitask in a high-volume environment.
• Effective problem-solving and decision-making abilities.

Education

• High school diploma or equivalent required.
• Technical training or relevant experience may substitute for formal education.

Additional Requirements

• Valid driver’s license with a clean driving record.
• Ability to lift heavy tires and work in a physical shop environment.
• Flexibility for occasional overtime.

Work Authorization

• Must be authorized to work in the United States.

Why Join McCarthy Tire

• Strong safety culture with paid training
• Weekly pay
• Medical, dental, and vision benefits
• Paid holidays and PTO
• Career growth and advancement opportunities
• Supportive, team-focused work environment

View the full benefits package at www.mccarthytire.com .

Equal Opportunity Employer

McCarthy Tire is proud to be an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds and do not discriminate based on race, color, gender, age, religion, sexual orientation, national origin, disability, veteran status, or any other legally protected status.