Assistant Branch Manager

ACTS Fleet Maintenance, Inc.; Knoxville (TN); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

401(k) with Company Match

Medical, Dental, and Vision Insurance

Life Insurance

Paid Time Off

Ongoing Training and Development

Career Advancement Opportunities

Other compensation and benefits

Job summary

ACTS Fleet Maintenance, Inc. is seeking an Assistant Service Manager to lead branch operations, serve as the primary link between customers and technicians, and sustain high-quality service in a fast-paced environment.

You will coordinate daily workflow, monitor service progress, and support leadership with planning and problem-solving while building strong customer relationships and mentoring team members.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Experience in leadership, customer service, or operations is a plus.
• Strong communication and organizational skills.
• Willingness to learn and adapt in a fast-paced setting.

Responsibilities

• Coordinate daily workflow and service schedules.
• Act as primary communication link between customers, technicians, and teams.
• Monitor progress and keep customers informed.
• Support branch leadership with planning and problem-solving.
• Build relationships through proactive service.

Skills

Leadership

Communication

Organization

Problem solving

Customer service

Education

Bachelor's degree preferred

Job description

Build a Career. Lead People. Grow With Us.

At ACTS Fleet Maintenance, we believe great leaders are developed.

Quality customer service since 1989. We’ve built our company on quality service, operational excellence, and investing in people who want to grow. As we continue expanding, we're looking for ambitious, motivated professionals who are eager to build a long-term career and make a meaningful impact.

You do not need fleet, transportation, or automotive experience to succeed in this role.

What matters most is that you're driven, organized, eager to learn, and excited about developing your leadership skills in a fast-paced environment where performance and growth are rewarded.

If you're someone who enjoys solving problems, leading through communication, and continuously improving, we want to meet you.

Why ACTS?

At ACTS Fleet Maintenance, we don't believe in dead-end jobs. We believe in careers.

When you join our team, you'll gain:

• A company with over 37 years of stability and continued growth


• A culture that values quality, efficiency, accountability, and teamwork


• Hands-on training and mentorship from experienced leaders


• Opportunities for advancement as we continue expanding into new markets


• A team that invests in your personal and professional development


• The ability to make a direct impact on operations, customers, and company success

What You'll Do

As an Assistant Service Manager, you'll help keep our branch running efficiently while serving as a key leader for both customers and technicians.

Responsibilities include:

• Coordinate daily workflow and service schedules


• Serve as the primary communication link between customers, technicians, and internal teams


• Monitor service progress and ensure customers stay informed


• Help maintain operational efficiency and high-quality service standards


• Support branch leadership with planning, organization, and problem-solving


• Build strong relationships with customers through proactive communication and exceptional service


• Learn and develop leadership skills that prepare you for future growth opportunities within the company

Who We're Looking For

We're seeking someone who is:

• Driven to build a long-term career


• Passionate about learning and professional growth


• Highly organized and detail-oriented


• A strong communicator who enjoys working with people


• Self-motivated and able to manage multiple priorities


• Professional, dependable, and accountable


• Adaptable and eager to learn new systems and processes


• Committed to delivering quality work and outstanding customer service

Preferred Qualifications

• College experience or a bachelor's degree highly preferred


• Previous leadership, customer service, operations, or management experience is a plus


• Experience coordinating projects, schedules, teams, or customer relationships is beneficial


• Automotive or transportation experience is helpful but not required


• 401(k) with Company Match


• Medical, Dental, and Vision Insurance


• Life Insurance


• Paid Time Off


• Ongoing Training and Development Opportunities


• Clear Paths for Career Advancement


• Other compensation and benefits offered at discretion and based on performance

Join a Company That Invests in People.

If you're looking for more than just a job—and want to build a career with a growing company that values leadership, development, and excellence,we'd love to hear from you.