Service Advisor | Hourly + Commission - Tuttle-Click Tustin Chrysler Jeep Dodge Ram

Gee Automotive Companies; Tustin (CA); On-site; USD 23,000 - 103,000; Full time

Benefits offered by this job

Medical and Dental insurance

Company-paid Life Insurance

401(k) plan with company match

Paid Time Off

Job summary

Tuttle-Click Tustin Chrysler Jeep Dodge Ram is seeking a motivated Service Advisor to join our high-volume service department. If you enjoy working with people, thrive in a fast-paced environment, and want strong earning potential tied to performance, we want to hear from you.

In this role you will greet customers, document service needs, present recommended repairs and estimates, coordinate with technicians, and provide updates throughout the repair process.

Qualifications

• Previous service advisor or automotive customer service experience preferred.
• Strong communication, organizational, and follow-up skills.
• Sales-oriented mindset with an emphasis on ethical recommendations.
• Ability to multitask in a fast-paced, high-volume environment.
• Comfortable learning and using dealership DMS and related software.
• Commitment to delivering a positive, professional customer experience.

Responsibilities

• Greet service customers promptly and professionally.
• Listen to concerns and accurately document service needs.
• Prepare and present service recommendations and estimates.
• Coordinate repairs with technicians to ensure accuracy and timeliness.
• Provide clear updates on vehicle status throughout the repair process.
• Recommend maintenance services based on manufacturer guidelines and customer needs.
• Ensure repair orders and documentation are complete and accurate.
• Deliver an exceptional customer experience that drives loyalty and CSI performance.

Skills

Customer service

Communication

Multitasking

Sales mindset

DMS software

Tools

DMS software

Job description

Tuttle-Click Tustin Chrysler Jeep Dodge Ram is seeking a motivated, customer-focused Service Advisor to join our high-volume service department. If you enjoy working with people, thrive in a fast-paced environment, and want strong earning potential tied to performance, we want to hear from you.

This is more than a job - it's a long-term career opportunity with a respected automotive group.

Why Work for Tuttle-Click Automotive Group?

When You Join Tuttle-Click, You're Joining One Of Southern California's Most Established Automotive Dealer Groups. Here's What Sets Us Apart

• A Career, Not Just a Position: We don't just hire Service Advisors - we develop professionals. With ongoing training, coaching, and advancement opportunities, your growth is always part of the plan.
• High-volume, Trusted Brands: Work with Chrysler, Jeep, Dodge, and Ram - brands customers know and trust. A busy service drive means steady opportunity.
• Stability You Can Rely On: Tuttle-Click has served California communities for decades. Our reputation brings consistent customer traffic and long-term job stability.
• Team-Oriented Culture: You'll work alongside experienced technicians and advisors in a collaborative environment focused on integrity, accountability, and customer satisfaction.

Service Advisor Job Responsibilities

• Greet service customers promptly and professionally
• Listen to concerns and accurately document service needs
• Prepare and present service recommendations and estimates
• Coordinate repairs with technicians to ensure accuracy and timeliness
• Provide clear updates on vehicle status throughout the repair process
• Recommend maintenance services based on manufacturer guidelines and customer needs
• Ensure repair orders and documentation are complete and accurate
• Deliver an exceptional customer experience that drives loyalty and CSI performance

Service Advisor Compensation And Benefits

This position is paid on a pay scale that may include a combination of the following elements:

• Hourly pay, which varies based on experience, role level, and performance , Range $16.90 - $75.00
• Commission compensation, which may be earned based on the value or amount of closed service sales
• Production-based bonus compensation, which may be tied to individual and/or team performance benchmarks

Actual earnings will vary based on factors such as hours worked, sales results, performance metrics, and overall business conditions. Commission and bonus compensation are not guaranteed and may be zero if applicable performance thresholds are not met.

In Addition To Compensation, We Offer

• Employer-subsidized Medical and Dental insurance
• Company-paid Life Insurance and Employee Assistance Program
• Optional benefits, including Short-and Long-Term Disability, Accident, Critical Illness, and supplemental life insurance
• 401(k) plan with company match
• Paid Time Off that begins accruing from Day 1
• Employee discounts on parts, service, and vehicle purchases for you and your family

Qualifications

Service Advisor Qualifications

• Previous service advisor or automotive customer service experience preferred
• Strong communication, organizational, and follow-up skills
• Sales-oriented mindset with an emphasis on ethical recommendations
• Ability to multitask in a fast-paced, high-volume environment
• Comfortable learning and using dealership DMS and related software
• Commitment to delivering a positive, professional customer experience

Corporate Hiring Requirements: Must be at least 18 years of age, have a valid driver's license, maintain an acceptable driving record, and be able to pass a background check and drug screening.

If you're ready to build a career with strong earning potential, professional development, and the backing of a well-established California dealership group, Tuttle-Click Tustin Chrysler Jeep Dodge Ram is ready for you.