Assistant Service Manager - Ira Toyota of Manchester

Group 1 Automotive; Manchester (NH); On-site; USD 45,000 - 60,000; Full time

Job summary

Group 1 Automotive seeks an Assistant Service Manager for its Ira Toyota dealership in Manchester. This role involves managing daily service operations, training staff, and ensuring customer satisfaction while upholding company values. Ideal candidates will have experience in a dealership service department and demonstrate excellent customer service skills.

Benefits

Health, Dental, Vision, Life, and Disability insurance

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Qualifications

• 2 years of relevant experience in dealership service department required.
• Experience managing employees preferred.
• Valid driver's license and good driving record needed.

Responsibilities

• Manage Service Drive to ensure Client Process Flow.
• Train and develop service department staff.
• Forecast goals and maintain customer satisfaction.

Skills

Customer Service

Team Management

Self-Motivation

Process Driven

High-Energy Attitude

Education

High School Diploma or Equivalent

Tools

CDK

Xtime

Job description

Overview

Ira Toyota of Manchester is part of the fast growing Group 1 Automotive, a leader in automotive retail.We are looking to add a qualified ASSISTANT SERVICE MANAGERto our team.

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities:

• Manage our Service Drive to ensure Client Process Flow
• Train, develop and motivate the service department staff and monitor their performance
• Forecast goals and objectives for the department and ensure they are met
• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction
• Maintain daily sales and production records as required by dealership management
• Develop and monitor budgets for the service department and keep dealership management informed of variances
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Handle customer complaints tactfully, promptly, and with concern for the customer
• Ensure proper repair techniques are being used
• Schedule training as necessary to properly repair and service vehicles
• Stay up to date on product changes and new products
• Ensure that all necessary shop equipment is in proper and safe working condition
• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Other duties may be assigned by management
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors

Qualifications:

• 2 years of relevant experience in a dealership service department
• CDK and Xtime experience is a plus
• Experience managing employees preferred
• Ability to work independently and be self-motivated
• A desire to work in a commission, performance-based, environment
• Great attitude with high-energy personality
• Excellent customer service skills
• Professional appearance and work ethic
• Ability to work well in a process driven environment
• High school diploma or equivalent
• Valid driver license in the state that you will work and a good driving record

Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.

If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

To learn more about our company, visit www.group1auto.com.

Apply today or refer a qualified friend.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.

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