Assistant Service Manager - Ira Subaru

Group 1 Automotive; Danvers (MA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in automotive retail is seeking a dynamic Assistant Service Manager to enhance their service department. This role involves managing the service drive, training staff, and ensuring customer satisfaction while meeting financial goals. The ideal candidate will have a strong background in customer service, a self-motivated approach, and the ability to thrive in a fast-paced environment. Join a supportive team that values integrity, professionalism, and teamwork, and take your career to the next level in a rewarding and engaging atmosphere.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Job Training and Advancement Opportunities

Qualifications

• 2 years of experience in a dealership service department.
• Ability to work independently and manage employees.

Responsibilities

• Manage the Service Drive and ensure client process flow.
• Train and develop service department staff.

Skills

Customer Service Skills

Self-motivation

Management Skills

Process-driven Work

High-energy Personality

Education

High School Diploma or Equivalent

Tools

CDK

Xtime

Job description

Overview

Ira Subaru is part of the fast-growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified ASSISTANT SERVICE MANAGER to our team.

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities

• Manage our Service Drive to ensure Client Process Flow.
• Train, develop and motivate the service department staff and monitor their performance.
• Forecast goals and objectives for the department and ensure they are met.
• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
• Maintain daily sales and production records as required by dealership management.
• Develop and monitor budgets for the service department and keep dealership management informed of variances.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Handle customer complaints tactfully, promptly, and with concern for the customer.
• Ensure proper repair techniques are being used.
• Schedule training as necessary to properly repair and service vehicles.
• Stay up to date on product changes and new products.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Other duties may be assigned by management.
• Demonstrate behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.

Qualifications

• 2 years of relevant experience in a dealership service department.
• CDK and Xtime experience is a plus.
• Experience managing employees preferred.
• Ability to work independently and be self-motivated.
• A desire to work in a commission, performance-based environment.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process-driven environment.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.

Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits, and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.