Assistant Service Manager - Ira Toyota of Manchester

Group 1 Automotive, Inc.; Manchester (NH); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in automotive retail is seeking a qualified Assistant Service Manager to join their dynamic team. This role offers the opportunity to manage the service drive, ensuring client satisfaction while leading and developing staff. With a focus on performance and customer service, you will be instrumental in meeting departmental goals and fostering a positive work environment. If you thrive in a fast-paced setting and possess a passion for the automotive industry, this position could be your next career step. Join a company that values integrity, teamwork, and professional growth.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Job Training and Advancement Opportunities

Qualifications

• 2 years of relevant experience in a dealership service department.
• Experience managing employees preferred.

Responsibilities

• Manage Service Drive to ensure Client Process Flow.
• Train and develop service department staff.

Skills

Customer Service Skills

Management Skills

Self-Motivation

Process Driven Environment

Education

High School Diploma or Equivalent

Tools

CDK

Xtime

Job description

Overview

Ira Toyota of Manchester is part of the fast growing Group 1 Automotive, a leader in automotive retail.We are looking to add a qualified ASSISTANTSERVICE MANAGERto our team.

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities:

Manage our Service Drive to ensure Client Process Flow
Train, develop and motivate the service department staff and monitor their performance
Forecast goals and objectives for the department and ensure they are met
Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction
Maintain daily sales and production records as required by dealership management
Develop and monitor budgets for the service department and keep dealership management informed of variances
Ensure that the service department meets all customer satisfaction (CSI) and financial goals
Establish and maintain good working relationships with customers to encourage repeat and referral business
Handle customer complaints tactfully, promptly, and with concern for the customer
Ensure proper repair techniques are being used
Schedule training as necessary to properly repair and service vehicles
Stay up to date on product changes and new products
Ensure that all necessary shop equipment is in proper and safe working condition
Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
Other duties may be assigned by management
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors

Qualifications:

• 2 years of relevant experience in a dealership service department
• CDK and Xtime experience is a plus
• Experience managing employees preferred
• Ability to work independently and be self-motivated
• A desire to work in a commission, performance-based, environment
• Great attitude with high-energy personality
• Excellent customer service skills
• Professional appearance and work ethic
• Ability to work well in a process driven environment
• High school diploma or equivalent
• Valid driver license in the state that you will work and a good driving record

Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.

If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

To learn more about our company, visit www.group1auto.com.

Apply today or refer a qualified friend.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.

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