Assistant Service Manager - Heavy Equipment Service Lead

Titan Machinery; Mandan (ND); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health and Dental Coverage

HSA contributions

PTO and Holidays

401(k) with company matching

Pregnancy-Related Leave

Volunteer hours

Incentives

Job summary

Titan Machinery in Mandan, ND is seeking an Assistant Service Manager to support service management, uphold dealership standards, and oversee the service department. You will help drive service objectives, communicate with customers and other departments, and ensure safety and efficiency.

The role requires 1+ years related experience, strong customer service, and the ability to lead a team. Titan offers comprehensive benefits, competitive compensation, PTO, holidays, and opportunities for growth.

Qualifications

• 1+ years’ related experience and/or related military experience, or related education/training (degree, certificate, etc.)
• Ability to effectively lead and manage people
• Ability to work flexible hours as business and/or customer needs require
• Strong customer service skills
• Keen attention to detail, high level of initiative, and the ability to work independently

Responsibilities

• Customer Interaction and Experience: Greet customers, provide repair information, resolve complaints, and ensure follow-up to guarantee satisfaction, all while upholding safety and environmental standards
• Documentation and Communication: Maintain comprehensive and accurate service records and documentation, schedule safe equipment delivery and pickup, and manage the upkeep of service department supplies and tools
• Safety and Compliance: Uphold environmental, health, and safety regulations, and ensure all vehicles meet legal requirements

Skills

Leadership

Customer Service

Attention to detail

People management

Job description

Titan Machinery in Mandan, ND is seeking an Assistant Service Manager to support service management, uphold dealership standards, and oversee the service department. You will help drive service objectives, communicate with customers and other departments, and ensure safety and efficiency.

The role requires 1+ years related experience, strong customer service, and the ability to lead a team. Titan offers comprehensive benefits, competitive compensation, PTO, holidays, and opportunities for growth.