Assistant Service Manager

Kirby; Channelview (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading service provider in Channelview, TX, is seeking an Assistant Service Manager to supervise mechanics and manage field service operations. Candidates should have strong troubleshooting skills and the ability to read technical manuals. Proficiency in Microsoft Office and Oracle is essential. This full-time position offers a mid-senior level role with a focus on safety and team motivation.

Qualifications

• Ability to read technical manuals and interpret mechanical diagrams.
• Strong troubleshooting skills for complex mechanical issues.
• Excellent interpersonal skills to build confidence among team members.

Responsibilities

• Supervise mechanics and manage field service jobs.
• Coordinate with Parts Department to ensure availability of parts.
• Conduct site safety visits and meetings.

Skills

Troubleshooting mechanical problems

Reading technical manuals

Interpersonal skills

Tools

Microsoft Office

Oracle

Job description

Join to apply for the Assistant Service Manager role at Kirby.

Marine Systems, Inc. Channelview, TX is looking to hire an Assistant Service Manager 77530.

Responsibilities

• Supervise mechanics.
• Open field service jobs, manage jobs as directed by Manager, process folders for completion.
• Take weekend / night calls for service.
• Identify repair work as needed by phone or customer’s request.
• Process quote requests as directed by Manager.
• Load service quotes and job sales orders into Oracle.
• Seek approval from Manager for all quotes above level of authority.
• Coordinate with Parts Department personnel to ensure all parts, including backorders, are available when needed for mechanics.
• Review timecards, service reports, and iExpense for accuracy as directed; notify Manager of necessary follow-up repairs and parts requirements.
• Expedite parts and tools requested from field mechanics as required.
• Ensure company property is safely maintained at all times.
• Maintain the tool room as directed by Manager.
• Make service calls when no other technicians are available.
• Maintain tool calibration and lifting equipment per our Quality Policy.
• Perform other duties as assigned.

Safety

• Develop relationships with coworkers to understand safety processes and culture.
• Influence safety by evaluating performance, participating in safety meetings, targeting improvements, and developing initiatives.
• Conduct site safety visits, safety meetings, and complete Workplace Safety Observations.
• Respond to incidents and investigate for systemic improvements.
• Participate in safety committees working with other departments.
• Be knowledgeable of Safe Work Policy.

Qualifications

• Ability to read technical manuals and interpret exploded diagrams of mechanical assemblies.
• Ability to troubleshoot and identify complex mechanical problems.
• Strong interpersonal skills to motivate and maintain confidence among employees and customers.

Computer Skills

• Knowledge of Microsoft Office and Oracle.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Transportation, Logistics, Supply Chain and Storage

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