Assistant Service Manager – Auto Care Leader

Dobbs-Tire-; Shiloh (IL); On-site; USD 52,000 - 55,000; Full time

Job summary

Dobbs Tire & Auto Centers in Shiloh, IL seeks an Assistant Service Manager to coordinate technicians, lead service operations, and drive customer satisfaction. This role combines leadership and strong customer service to optimize shop performance and sales of automotive services and products.

The position emphasizes safety, teamwork, and the ability to manage high-volume workflows while delivering premier service to guests in a fast-paced environment.

Qualifications

• 3+ years’ experience in the automotive repair industry.
• Knowledge of automotive systems.
• Proficient use of tools and equipment used in the repair and servicing of automotive vehicles (will train).

Responsibilities

• Assist in diagnosing vehicle issues and preparing accurate repair estimates.
• Obtain customer approval before performing recommended repairs.
• Inspect and road test repaired vehicles to verify quality and accuracy of work.
• Maintain inventory of repair parts and equipment; requisition replacement stock as needed within inventory guidelines.
• Perform general service duties and miscellaneous tasks, including store opening and closing, and stocking tires or supplies.

Skills

Leadership

Customer Service

Sales

Teamwork

Tools

Automotive tools usage

Job description

Dobbs Tire & Auto Centers in Shiloh, IL seeks an Assistant Service Manager to coordinate technicians, lead service operations, and drive customer satisfaction. This role combines leadership and strong customer service to optimize shop performance and sales of automotive services and products.

The position emphasizes safety, teamwork, and the ability to manage high-volume workflows while delivering premier service to guests in a fast-paced environment.