Automotive Service Advisor

Dobbs-Tire-; Shiloh (IL); On-site; USD 52,000 - 55,000; Full time

Job summary

Dobbs Tire & Auto Centers in Shiloh, IL seeks an Assistant Service Manager to coordinate technicians, lead service operations, and drive customer satisfaction. This role combines leadership and strong customer service to optimize shop performance and sales of automotive services and products.

The position emphasizes safety, teamwork, and the ability to manage high-volume workflows while delivering premier service to guests in a fast-paced environment.

Qualifications

• 3+ years’ experience in the automotive repair industry.
• Knowledge of automotive systems.
• Proficient use of tools and equipment used in the repair and servicing of automotive vehicles (will train).

Responsibilities

• Assist in diagnosing vehicle issues and preparing accurate repair estimates.
• Obtain customer approval before performing recommended repairs.
• Inspect and road test repaired vehicles to verify quality and accuracy of work.
• Maintain inventory of repair parts and equipment; requisition replacement stock as needed within inventory guidelines.
• Perform general service duties and miscellaneous tasks, including store opening and closing, and stocking tires or supplies.

Skills

Leadership

Customer Service

Sales

Teamwork

Tools

Automotive tools usage

Job description

Asst Service Manager Full Time Sales Shiloh, IL, US

Salary Range: $52,000.00 To $55,000.00 Annually

To be a team member of the Driven by Dobbs family, you must be dedicatedto supporting the company’s mission, vision, and values.

OUR MISSION: To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.

CLASSIFICATION: Management

POSITION OVERVIEW:

Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers—founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider and Conrad’s Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi‑market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work.

We are seeking an Assistant Service Manager. The Assistant Service Manager is responsible for coordinating the activities of technicians performing maintenance and repairs on cars, trucks, SUVs, and other vehicles. This role combines strong leadership and customer service skills to ensure efficient shop operations and a positive customer experience. The Assistant Service Manager also sells recommended automotive services, supplies, and accessories to meet customer needs and support overall business performance.

ROLES AND RESPONSIBILITIES:

• Assist in diagnosing vehicle issues and preparing accurate repair estimates.
• Obtain customer approval before performing recommended repairs.
• Inspect and road test repaired vehicles to verify quality and accuracy of work.
• Maintain inventory of repair parts and equipment; requisition replacement stock as needed within inventory guidelines.
• Perform general service duties and miscellaneous tasks, including store opening and closing, and stocking tires or supplies.

SUCCESS FACTORS:

• Astrongbeliefinsafety- BeingSafe100%ofthetimeistheexpectation
• Alignmentwithcompanymission,vision,andvalues
• Strong work ethic with a commitment to results
• Strong teamplayerwiththeability to adapt to diverseteammembers
• Abilitytoperforminafastpaced/highvolumeenvironment
• Excellentverbalandwrittencommunication skills
• Ahighleveloftimemanagement,accountability,andprioritizationskills
• Ability to be organized, problem solve, and be solution oriented
• Self-motivated,goal-oriented,anddriventoaccomplishdepartmentgoals
• Strong critical thinker with a high level of attention to detail
• Highly-customercentricandmasterrelationshipbuilder
• Demonstrates motivation to meet and exceed sales goals while promoting company products and services.
• Driven to meet and exceed sales targets while promoting company products and services.
• Efficiently manages customer service, sales, and workflow coordination in a fast-paced environment.

WORK ENVIRONMENT:

• Fast-paced automotive service environment.
• Frequent exposure to varying temperatures due to the nature of the work and shop conditions.
• Extended periods of standing, bending, and lifting tires or equipment.
• Requires adherence to all safety procedures and proper use of personal protective equipment (PPE).
• Involves teamwork, reliability, and effective communication to maintain a safe and efficient workplace.
• Attention to detail and a commitment to quality service are essential for success.

EXPERIENCE AND EDUCATION:

• 3+ years’ experience in the automotive repair industry.
• Knowledge of automotive systems.
• Proficient use of tools and equipment used in the repair and servicing of automotive vehicles (will train).

Driven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.