Assistant Service Manager at GATOR FORD

Rountreemooreford; Seffner (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

A leading company in the automotive sector seeks Advisors to provide exceptional customer service and support. This full-time position offers competitive compensation and comprehensive benefits, including health insurance and a 401(k) plan, in a professional working environment. Candidates should be committed to customer satisfaction and uphold company values.

Benefits

Health, Dental, Vision, Life, Disability insurance

401(k) with company match

Paid Time Off

Employee discounts

Referral programs

Qualifications

• Experience in a customer-facing role is beneficial.
• Able to manage customer concerns and interactions professionally.

Responsibilities

• Greet customers promptly and provide professional service.
• Ensure customer satisfaction through effective communication and service delivery.
• Coordinate activities for quality repair work completed on time.

Skills

Customer Service

Communication

Problem Solving

Job description

Job Category: Service

Requisition Number: ASSIS001399

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• Posted: April 17, 2025
• Full-Time
• On-site

Locations

Showing 1 location

Seffner, FL 33584, USA

Description

We offer our associates a team environment, great benefits, ongoing training, and support. Growth opportunities are available! If you align with our values of integrity, transparency, professionalism, and teamwork, now might be the time to accelerate your career with us. Our Advisors earn an average between $60k-$100k depending on experience.

Benefits include:

• Health, Dental, Vision, Life, Disability insurance, and Health Savings Account
• 401(k) with company match
• Professional environment with training and advancement opportunities
• Paid Time Off
• Employee discounts
• Referral programs

Responsibilities

• Greet customers promptly and provide professional service.
• Ensure customer satisfaction by listening, asking questions, resolving concerns, and suggesting additional services.
• Estimate costs and completion times; settle customer accounts.
• Communicate with customers about the status of work.
• Coordinate activities for quality repair work completed on time.
• Obtain customer approval for repairs; inspect finished work for accuracy and completeness.
• Meet or exceed sales and customer satisfaction goals.
• Deliver vehicles in perfect condition.
• Identify and treat repeat and first-time customers appropriately.
• Remind customers of appointments and scheduled maintenance.
• Handle incoming calls courteously and efficiently.
• Review repairs and charges with customers to ensure clarity and accuracy.
• Address and resolve customer concerns promptly.

Equal Opportunity Employer. All applicants will be notified of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.