Assistant Service Manager

Fred Beans Automotive Group; West Chester (Chester County); On-site; USD 45,000 - 60,000; Full time

Job summary

Fred Beans Automotive Group is seeking an Assistant Service Manager to enhance customer satisfaction and retention at their West Chester location. This mid-senior level role involves coordinating service operations, providing exceptional customer service, and ensuring a positive service experience. Join a family-owned company recognized for its commitment to employee growth and development.

Benefits

Company-Funded Training

Competitive Pay

Career Growth Opportunities

Performance Incentives

Work-Life Balance

Comprehensive Benefits

401(k) with Company Match

Paid Time Off

Employee Savings Plan

Employee Referral Bonuses

Qualifications

• At least one year of automotive experience preferred.
• Excellent customer service and communication skills.
• Reliable transportation and a valid driver’s license.

Responsibilities

• Provide exceptional and efficient customer service.
• Coordinate with parts department and other vendors.
• Assist Service Advisor team with daily operations.

Skills

Customer service

Communication

Organizational skills

Time management

Attention to detail

Job description

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Brief Description

Fred Beans is seeking to hire an Assistant Service Manager in West Chester, PA! As a top performer in customer satisfaction and retention, the increase in workload requires us to add staff immediately!

Why Fred Beans?

At Fred Beans Automotive Group, we've been voted a "Best Place to Work" for six years running. As a family-owned business with over 50 years of success, we’re committed to supporting our employees, promoting from within, and providing ample opportunities for growth. Join our team-oriented environment and start your career with one of the most trusted names in the automotive industry. Apply today!

Why you’ll Love it here:

• Company-Funded Training: We believe in developing our people. Last year, we invested over $600,000 in training and leadership programs to help our team members excel.
• Competitive Pay: Based on experience.
• Career Growth Opportunities: We promote from within. With Fred Beans Automotive Group, you have access to leadership programs and training to grow your career.
• Performance Incentives: The more you help our customers and team succeed, the more rewards you earn!
• Work-Life Balance: Enjoy convenient hours Monday through Saturday—NO Sundays
• Comprehensive Benefits:
  • Health, dental, and vision insurance to ensure you and your family are covered.
  • Life and disability insurance for peace of mind.
  • Bereavement leave for support during challenging times.
  • Pet insurance—because furry family members matter too!
• 401(k) with Company Match: Plan for your future with a company that invests in you.
• Paid Time Off:
  • Paid parental leave for life’s biggest milestones.
  • Generous vacation and personal time for rest and recharging.
  • Volunteer Time Off to give back to the community.
  • Company-Paid Holidays so you can spend time with loved ones.
• Employee Savings Plan: Take advantage of programs that make financial planning simple and beneficial.
• Employee Referral Bonuses: Earn rewards for helping bring talented people to our team.
• Long-Term Job Security: With over 50 years in business and continuous growth, we offer stability and opportunity.
• Healthy Living Program: We care about your overall well-being and offer resources to support physical, mental, and financial health.
• Perks and Discounts:
  • Discounts on vehicle purchases, parts, and services.
  • Membership to our AutoRewards program, saving you money at over 150 vendors.

What You'll Do:

• Provide exceptional and efficient customer service
• Make recommendations based on customer vehicle
• Answer phones and schedule service appointments
• Coordinate with parts department and other vendors
• Update customers on service progress of vehicle
• Assist Service Advisor team with daily operations
• Ensure the customer has a positive overall service experience
• Prepare and complete all documentation related to the service transaction.

Requirements

What You'll Need:

• Excellent customer service and communication skills
• Good organizational and time management skills
• At least one year of Automotive experience preferred
• A valid driver’s license
• Reliable transportation
• Attention to detail

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Automotive