Assistant Service Manager

Fred Beans Ford of West Chester, Inc in; West Chester (Chester County); On-site; USD 45,000 - 65,000; Full time

Job summary

Fred Beans Automotive Group is seeking an Assistant Service Manager in West Chester, PA. The role involves providing exceptional customer service, coordinating with vendors, and ensuring a positive service experience. Join a family-owned business with over 50 years of success and enjoy comprehensive benefits, competitive pay, and opportunities for career growth.

Benefits

Company-Funded Training

Health, dental, and vision insurance

401(k) with Company Match

Paid Time Off

Discounts on vehicle purchases

Qualifications

• Exceptional customer service skills.
• Ability to coordinate with parts department and vendors.
• Experience in scheduling service appointments.

Responsibilities

• Provide exceptional and efficient customer service.
• Make recommendations based on customer vehicle needs.
• Assist Service Advisor team with daily operations.

Skills

Customer Service

Communication

Team Coordination

Job description

Assistant Service Manager (Maintenance)

Fred Beans is seeking to hire an Assistant Service Manager in West Chester, PA! As a top performer in customer satisfaction and retention, the increase in workload requires us to add staff immediately!

Why Fred Beans?

At Fred Beans Automotive Group, we've been voted a "Best Place to Work" for six years running. As a family-owned business with over 50 years of success, we're committed to supporting our employees, promoting from within, and providing ample opportunities for growth. Join our team-oriented environment and start your career with one of the most trusted names in the automotive industry. Apply today!

Why you'll Love it here:

• Company-Funded Training: We believe in developing our people. Last year, we invested over $600,000 in training and leadership programs to help our team members excel.
• Competitive Pay: Based on experience.
• Career Growth Opportunities: We promote from within. With Fred Beans Automotive Group, you have access to leadership programs and training to grow your career.
• Performance Incentives: The more you help our customers and team succeed, the more rewards you earn!
• Work-Life Balance: Enjoy convenient hours Monday through Saturday—NO Sundays.

Comprehensive Benefits:

• Health, dental, and vision insurance to ensure you and your family are covered.
• Life and disability insurance for peace of mind.
• Bereavement leave for support during challenging times.
• Pet insurance because furry family members matter too!

• Retirement and Financial Planning:

• 401(k) with Company Match: Plan for your future with a company that invests in you.
• Employee Savings Plan: Take advantage of programs that make financial planning simple and beneficial.

Paid Time Off:

• Paid parental leave for life's biggest milestones.
• Generous vacation and personal time for rest and recharging.
• Volunteer Time Off to give back to the community.
• Company-Paid Holidays so you can spend time with loved ones.

Additional Perks:

• Long-Term Job Security: With over 50 years in business and continuous growth, we offer stability and opportunity.
• Healthy Living Program: We care about your overall well-being and offer resources to support physical, mental, and financial health.
• Discounts on vehicle purchases, parts, and services.
• Membership to our AutoRewards program, saving you money at over 150 vendors.

What You'll Do:

• Provide exceptional and efficient customer service.
• Make recommendations based on customer vehicle needs.
• Answer phones and schedule service appointments.
• Coordinate with parts department and other vendors.
• Update customers on service progress of their vehicle.
• Assist Service Advisor team with daily operations.
• Ensure the customer has a positive overall service experience.
• Prepare and complete all documentation related to the service transaction.