Experienced Automotive Service Advisor / Assistant Service Manager - Newark Infiniti

The Hertrich Family of Automobile Dealerships; Elkton (MD); On-site; USD 50,000 - 85,000; Full time

Job summary

An established industry player seeks a dedicated Automotive Service Advisor / Assistant Service Manager to join their dynamic team. This role offers an exceptional opportunity for growth within a family-owned business that values community service and excellence. You'll be at the forefront of customer interaction, ensuring satisfaction while coordinating service orders and assisting in managing operations. With a commitment to a supportive work environment and competitive benefits, this is a fantastic chance for passionate individuals eager to make a difference in the automotive industry.

Benefits

Comprehensive Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Plan with Employer Match

Employee Purchase Discounts

Qualifications

• 2-3 years' experience as an Automotive Service Advisor or 1 year as Assistant Service Manager.
• Strong customer service and sales skills with prior up-selling experience.

Responsibilities

• Greet service customers promptly and schedule appointments.
• Advise customers on service/repair costs and timelines.
• Ensure high levels of customer satisfaction and monitor service operations.

Skills

Customer Service

Sales Skills

Communication

Organizational Abilities

Education

High School Diploma or GED

Tools

Service Management Systems

Job description

Experienced Automotive Service Advisor / Assistant Service Manager - Newark Infiniti

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Experienced Automotive Service Advisor / Assistant Service Manager - Newark Infiniti

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Experienced Automotive Service Advisor / Assistant Service Manager Hertrich Family of Automobile Dealerships - Join Our Growing Team! Are you an experienced Automotive Service Advisor or Service Writer looking for the next step in your career? Hertrich Family of Automobile Dealerships is seeking an energetic, customer-focused Automotive Service Advisor / Assistant Service Manager to join our world-class team. Why Hertrich? At Hertrich, we offer exceptional opportunities for growth and advancement in a fast-paced, rewarding environment. With over 24 dealerships and 19 automotive brands across the Delmarva Peninsula, we are a recognized leader in the industry. As a family-owned business, we have been committed to serving our community for over three generations, supporting over 90 local organizations and charities. We pride ourselves on our entrepreneurial culture and high standards of excellence. We don't settle for "just good enough"; we aim for exceptional in everything we do. If you're dedicated, innovative, and passionate about delivering the best service, we want to hear from you! What We Offer: Competitive Salary Comprehensive Medical, Dental, and Vision Insurance for you and your family Accident, Cancer, and Life Insurance Options Short- and Long-Term Disability Coverage Paid Vacation, Holidays, and Personal/Sick Days 401(k) Plan with Employer Match Employee Purchase Discounts Key Responsibilities: Greet service customers promptly and courteously Answer service calls and schedule appointments Advise customers on estimated service/repair costs and timelines Coordinate service orders with technicians and monitor progress Ensure high levels of customer satisfaction by delivering on promises and getting it right the first time Suggest additional services where appropriate Assist in monitoring service operations and daily paperwork (training to support Service Manager) Maintain inventory of parts and enforce service rules in the facility Other duties as assigned Qualifications: Minimum of 2-3 years' experience as an Automotive Service Advisor / Service Writer or 1 year as an Assistant Service Manager Strong customer service and sales skills; prior up-selling experience a plus Excellent communication and organizational abilities Computer literate and comfortable using service management systems High School Diploma or GED required Valid Driver's License with few to no points on driving record Must be available to work a flexible schedule, including evenings and Saturdays About Hertrich Family of Dealerships: For over 60 years, Hertrich has been committed to the community and delivering excellence in customer service. We pride ourselves on our team-oriented culture and believe in fostering an inclusive environment where everyone has the opportunity to thrive. We're an equal-opportunity employer, committed to diversity and a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Job Posted by ApplicantPro

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Automotive

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