Assistant Service Manager

Transwest Trucks; Saint Michael (MN); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and Disability Insurance

401(K) with company match

HSA and/or FSA

Paid Time Off, Sick Time, and Holidays

Employee Car Discount Program

Job summary

Transwest Trucks is seeking an Assistant Service Manager to lead our shop team and support the Service Manager in delivering high-quality truck service. This role requires strong leadership, customer service, and multitasking abilities.

You will supervise staff, participate in training, and help manage daily operations to balance quality, productivity, and profit while maintaining Elite Certification standards.

Qualifications

• High school diploma or equivalent required.
• CDL within 90 days of employment preferred.
• Strong leadership and customer service skills required.

Responsibilities

• Supervise shop staff including administration, foremen, and service writers.
• Assist the Service Manager in training personnel.
• Conduct quality assurance inspections and training for technicians.

Skills

Leadership

Customer service

Multitasking

Communication

Conflict resolution

Team supervision

Education

High school diploma or equivalent

CDL within 90 days

Job description

Description

We're seeking a talented Assistant Service Manager to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.

Why join the Transwest Team?

• Exceptional Leadership
• Beautiful, Updated & Clean Environment
• Competitive PTO & Benefits Packages
• Company Training
• Opportunities for Advancement
• Quick & Efficient Interview Process

We offer a full benefits package for eligible employees including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

Essential Duties & Responsibilities:

• Manage and directly supervise shop staff including; Administration, Foremen, and Service Writers.
• Assist the Service Manager in training personnel.
• Preform quality assurance activities as directed through quality assurance inspections, random quality checks and training technicians in quality assurance.
• Assist the Service Manager in resolving customer complaints and general customer relations.
• Schedule, assign and supervise work with the objective of maximizing the balance of quality, productivity and profit.
• Supervise maintenance of tools and shop equipment
• Customer Relations
• Maintaining relationships with current customers.
• Review estimates and actual repair time.
• Labor Pricing
• Initial and on-going training and support of all service personnel.
• Actively engage with the Service Manager.
• Participate in annual marketing plan and budget for the shop.
• Involved in regular monitoring of actual performance to plan and determine reasons for variance.
• Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives.
• Ensure all policies and procedures are being followed to maintain Elite Certification.
• Carry out established company policies and procedures.
• Additional duties as assigned.

Requirements

Work Environment & Physical Abilities:

• Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination.
• This position may require standing, balancing, bending or stooping for prolonged periods of time.
• This position requires corrected vision and hearing within normal range.
• This position requires the occasional ability to lift and carry items weighing up to 45 lbs.
• Required to perform work inside and outside, in varying weather situations.
• Must be able to operate simple, complex and heavy-duty machinery.

Required Education, Experience, Knowledge & Skills:

• High school diploma or equivalent.
• Valid driver's license and MVR in good standing.
• Excellent written and verbal communication skills.
• Leadership Skills
• Customer Service Skills
• Multitasking Skills
• Conflict Resolution Skills
• Independent Working Skills
• Detail Oriented
• Quick Thinking
• Ability to work any shift if needed.
• Familiarity with all aspects of gas and diesel truck repair and maintenance including; engine repair, transmission repair, drivability and electrical diagnostics, suspension, brake systems, etc.
• Ability to obtain a CDL within 90 days of employment.
• Ability to successfully complete a general abilities assessment.Ability to pass a post-offer background check, physical and drug screen.

Preferred Education, Experience, Knowledge & Skills:

• Previous experience in a similar role.
• Experience diagnosing and repairing diesel trucks.
• Diesel Engine Technology Certification(s) and/or Education

Job Details:

• Compensation: $90,000
• Bonus Eligibility: Yes
• Reports To: Service Manager
• Shift: Monday - Friday 7:00 A.M. to 4:30 P.M./ Saturdays as Needed
• Closing Date: Open Until Filled