Parts Expert

Transwest Trucks; Saint Michael (MN); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Holidays

Job summary

Transwest Trucks is hiring a Parts Expert in Saint Michael, MN to drive parts sales and support customer inquiries. You will handle orders, provide product information, and help resolve issues while maintaining product knowledge and a positive, professional demeanor.

The role requires strong communication and multitasking abilities, a high school diploma, a valid driver’s license, and comfort with computer systems.

Qualifications

• High school diploma or equivalent is required.
• Valid driver's license and clean MVR.
• Excellent written and verbal communication skills.
• Strong multitasking and customer service abilities.
• Ability to resolve conflicts and think quickly.
• Attention to detail and accuracy in documentation.

Responsibilities

• Drive parts sales and assist customers.
• Answer incoming calls and follow up on orders.
• Respond to customer inquiries with accurate information.
• Record data and suggest process improvements.
• Provide troubleshooting support and service.
• Maintain inventory knowledge and ordering systems.
• Uphold professionalism and maintain a safe work environment.
• Assist with policy education for purchases, returns, and terms.

Skills

Customer Service Skills

Multitasking

Communication Skills

Detail Oriented

Problem Solving

Education

High School Diploma or Equivalent

Valid Driver's License

Tools

CRM software

Computer Proficiency

Job description

Description

We're seeking a talented Parts Expert to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.

Why join the Transwest Team?

• Exceptional Leadership
• Beautiful, Updated & Clean Environment
• Competitive PTO & Benefits Packages
• Company Training
• Opportunities for Advancement
• Quick & Efficient Interview Process

We offer a full benefits package for eligible employees including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

Requirements

Essential Duties & Responsibilities:

• Drive parts sales.
• Answer incoming calls.
• Follow-up on orders.
• Respond to customer inquiries.
• Provide information and updates.
• Record departmental data and make suggestions for improvement.
• Document customer quality issues and make suggestions for improvement.
• Learn and educate others of relevant policies, procedures regarding purchases, returns, credit terms, etc.
• Maintain familiarity with all inventory products and merchandising programs and ordering systems.
• Provide troubleshooting support and service.
• Process orders in a timely and accurate manner.
• Set an example of professionalism and positivity.
• Maintain an orderly and safe working environment.
• Additional duties as assigned.

Work Environment & Physical Abilities:

• Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination.
• This position may require standing, balancing, bending or stooping for prolonged periods of time.
• This position requires corrected vision and hearing within normal range.
• This position requires the ability to work under stressful conditions or irregular hours.

Required Education, Experience, Knowledge & Skills:

• High school diploma or equivalent.
• Valid driver's license and MVR in good standing.
• Excellent written and verbal communication skills.
• Multitasking Skills
• Customer Service Skills
• Conflict Resolution Skills
• Detail Oriented
• Quick Thinking
• Emotional Intelligence
• Computer Efficiency
• Ability to work any shift if needed.
• Ability to successfully complete a general abilities assessment.
• Ability to pass a post-offer background check, physical and drug screen.

Preferred Education, Experience, Knowledge & Skills:

• Previous experience in a similar role.
• Knowledge of diesel engines, gas engines, drive train and suspension.
• Heavy and medium duty truck industry experience.

Job Details:

• Type: Hourly
• Compensation Range: $26.00 to $34.00 an Hour
• Reports To: Parts Manager
• Shift: 1st Shift
• Closing Date: Open Until Filled

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