Assistant Service Manager

Legend Management Group; Rockville (MD); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

100% employer-paid health insurance

Dental & vision insurance

Paid time off

Company matched 401(k)

Apartment rent discount

Tuition assistance

Job summary

Legend Management Group seeks an Assistant Service Manager in Rockville, Maryland, to assist the Service Manager with apartment maintenance and customer service. This role involves general repairs, leading a team, and managing inventory within budget. The ideal candidate will have a high school diploma and 2+ years of maintenance experience, including HVAC certifications.

Benefits include 100% employer-paid health insurance, a 401(k) plan, and tuition assistance.

Qualifications

• 2+ years of facilities, residential, or multi-family maintenance experience.
• An HVAC, EPA certification (CFC Universal) is required.
• Ability to lift up to 50 pounds and work in varying weather conditions.

Responsibilities

• Assist in overseeing the maintenance needs of the apartment community.
• Provide exceptional customer service regarding maintenance issues.
• Manage records of activity in the maintenance software.

Skills

Customer service

HVAC repairs

Reliability

Preventative maintenance

Education

High school diploma or equivalent

Tools

Maintenance software

Job description

As our Assistant Service Manager, you will assist in overseeing the overall appearance and maintenance needs of our apartment community. You will assist the Service Manager with apartment turns, general maintenance repair, conduct preventative maintenance, and help maintain curb appeal. You will report to the Service Manager.

Responsibilities

• Work with the service and office team to provide exceptional customer service and resolve all maintenance related issues to the satisfaction of our residents.
• Lead by example and be a role model for the standards and behaviors consistent with our core values.
• Show care and concern for our residents through follow ups and completion of their apartment service requests.
• Resolve maintenance issues in the area of HVAC, electrical, plumbing, and appliance repair.
• Manage records of activity in maintenance software system.
• Manage the make-ready and apartment turnover process so apartments can be leased, and new residents can move in.
• Preserve the value of the building by working on preventative maintenance programs.
• Preserve the beauty of the building and the safety of the community through general upkeep and cleanliness, snow removal and grounds maintenance.
• Sustain peak efficiency operation levels for all property components.
• Assist Service Manager with improvements/services, including the bidding process.
• Assist Service Manager to maintain relationships with vendors and negotiate pricing.
• Maintain and monitor inventory within budgeted guidelines.
• Work weekends or evenings and be on call for after‑hour emergencies.
• Assist Service Manager with team schedules, move‑in/move‑out schedules, and prioritizing service requests.
• Commit to professional development, stay up to date with industry trends and changes, and attend training.

Qualifications

• High school diploma or equivalent.
• 2+ years of facilities, residential, or multi‑family maintenance experience (supervisory experience a plus).
• An HVAC, EPA certification (CFC Universal).
• Reliable transportation and valid Driver’s License.
• The ability to exert up to 50 pounds, climb stairs, use ladders and work in varying weather conditions.

Benefits

• Great compensation package and bonus plan.
• 100% employer‑paid health insurance.
• Dental & vision insurance.
• Paid time off—holidays, vacation, sick, administrative, and bereavement.
• Company matched 401(k).
• Apartment rent discount.
• Tuition assistance.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

LIMITATIONS and DISCLAIMER: This job description only describes the general nature and illustrative level of work performed; it is not intended as an exhaustive list of tasks, responsibilities, and skills. Team members will be required to follow other job‑related instructions and to perform other duties requested by their supervisor in compliance with federal and state laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an “at‑will” basis.