Service Manager (SM)

Paradise Management, LLC; Malvern (Chester County); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

100% On-Site Rental Discount after 90 days

Medical, Dental, Vision Insurance

Lifestyle & Wellness Reimbursements

Job summary

Paradise Management, LLC in Malvern, Chester County, is looking for a dedicated Service Manager to oversee the maintenance of the community. This role involves ensuring a safe environment and managing subordinate employees, including a team of maintenance staff.

The ideal candidate should have extensive experience in mechanical repairs, HVAC systems, and effective management skills. Benefits include a comprehensive insurance package and a rental discount after a successful introductory period.

Qualifications

• At least three years experience in property maintenance or equivalent field.
• Ability to lift 80-100 lbs regularly.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Ensure resident service orders are completed timely.
• Manage subordinate employees and ensure timely completion of jobs.
• Comply with all OSHA regulations and applicable laws.

Skills

Mechanical repairs

Carpentry skills

HVAC certification

Management of vendors

Organizational skills

Education

Certified Apartment Maintenance Technician (CAMT)

Tools

Hand Tools

Power Tools

Job description

Overview

Summary: The Service Manager is responsible for maintaining the physical integrity of the community at all times. This involves ensuring safe and secure living environments for residents, visitors and staff. It is the Service Manager’s duty to anticipate, identify and correct any problems involving the physical aspects of the property and to implement procedures that will prevent future problems. An effective program of maintenance is essential in order to:

• Maintain a safe environment
• Cultivate resident satisfaction
• Preserve and improve physical assets

Benefits

• 100% On-Site Rental Discount for Managers after successful 90 Day Introductory Period
• Medical, Dental, Vision, Disability and Life Insurance Options
• Lifestyle & Wellness Reimbursements

Duties and Responsibilities

• Mechanical system repairs including plumbing, irrigation, HVAC & electrical.
• Carpentry skills (framing and finish).
• Repair and/or replace locks & smoke alarms.
• Repair and/or replace screens.
• Repair and/or replace appliances (refrigerator, washer & dryer, dishwasher, garbage disposal, range/oven, microwave oven, ventilation fans, hot water heaters, etc.).
• Roofing & siding inspection & repair.
• HVAC repairs & filter changes (must be HVAC certified).
• Pest extermination (Texas--must be certified).
• Repair and/or replace broken windows.
• Carpet and pad repair and/or replacement.
• Computer experience helpful.
• Efficiently manage subordinate employees and vendors.
• Drive snow plow truck with salt spreader and operate and maintain snow removal equipment including but not limited to: snow blowers, salt spreaders, shovels, etc.
• Operate and maintain equipment and tools including but not limited to: company vehicles, leaf blower, drain snake, hand tools, key machines, grinder, HVAC gauges, welder, lawn equipment, paint sprayer, ladders, etc.
• Maintain an impeccably organized and clean shop.

In addition to the skills listed above, the Service Manager is responsible for managing vendors and subordinate employees including but not limited to the Assistant Service Manager, Service Technician and Porter/Groundskeeper to ensure their jobs are completed correctly and in a timely manner. The Service Manager must be capable of personally completing and/or administering subordinate employee functions but may also assign the duties to the Assistant Service Manager, Service Technician or Groundskeeper for completion, in coordination with the Property Manager.

The Service Manager is ultimately responsible for all maintenance operations including but not limited to the following tasks:

• Ensure resident service orders are completed on a timely basis. Unless parts need to be ordered or circumstances dictate otherwise, the standard turnaround time for completion of service requests is 24 hours.
• Ensure all assigned maintenance work and/or turns on vacant apartments is completed within the company standard of 7 days or 5 business days and ready for market to company standards.
• Comply with all OSHA regulations and any applicable laws regarding health, safety, or environment.
• Order maintenance supplies with strict compliance of the company purchase order policies.
• Train and supervise newly-hired Assistant Service Managers, Service Technicians and/or Porters/Groundskeepers.
• Maintain up to date status boards for employees and vendors use.
• Create, update, revise and/or maintain policies and/or logs for: Preventative Maintenance, Street Lights, Carpets, Appliances, Leaks, Mold/Moisture, Freon Recovery & HVAC replacements.
• Ensure building lights and timers are working properly.
• Assist Property Manager/office staff as needed in emergency situations.
• Consult with Property Manager and/or Corporate Office on major repairs, capital improvements, replacements and/or contracts.
• Attend meetings and seminars as requested by Property Manager or Corporate Office.

Additional Duties

• Budget Control & Supervision: Monthly Budget Variance not to exceed 3%. Purchase order log kept current with each new purchase order. Communicate variances. Turn cost monitoring and pricing structure. Evaluate utility usage and costs.
• Staff Management and Personnel Issues: Schedule and coordinate daily functions of Assistant Service Manager, Service Technician and/or Groundskeepers (in coordination with the Property Manager). Conduct 90-day and annual performance reviews for all service personnel. Monitor and control overtime of subordinate employees. Assist in Recruitment/Interview Process. Assist in education and motivation of employees. Hold quarterly educational/motivational seminars for employees. Approve vendor invoices for price, quality and quantity. Approve subordinate employee time sheets.
• Assist in preparation of monthly staff meetings. Address property liability concerns with Property Manager. Vendor contract solicitation, review and implementation. Reduce turnover. Recommend Capital Improvements and prepare budgets for same. Oversee capital projects under direction of Property Manager or Corporate Office. Prepare scopes under direction of Property Manager/Corporate Office. Submit projects for bidding under direction of Property Manager/Corporate Office. Any task as reasonably required or requested from the Property Manager and/or Owner.

Qualifications

• Must have at least three years experience in property maintenance or equivalent field.
• Must be able to lift 80-100 lbs on a regular basis.
• Must have a valid driver’s license and reliable transportation, pickup truck preferred.
• Must be available to assist in after-hours emergency situations.
• Must be available for night/weekend on-call duty.
• Must maintain a positive mental attitude and contribute as a “team” member.
• Must conduct all business in accordance with company policies and procedures
• Must comply with all state and federal laws (OSHA, ASA, Fair Housing, etc.)

Equipment, Education and Physical Requirements

• Equipment/Tools: Hand Tools, Power Tools, User-Moved Aids, Mechanical Equipment, Measuring Devices. See original list for details.
• Education/Training: Certified Apartment Maintenance Technician (CAMT) desired.
• Physical Requirements: Constant to frequent standing, bending, lifting up to 150 lbs with assistance, climbing, reaching, and manual dexterity as described in the original description. See notes on lifting/carrying and vision/hearing/speaking requirements in the original text.

Safety and Working Conditions

• Safety Responsibilities: Learn and comply with all company safety rules. Use appropriate safety equipment. Report unsafe conditions immediately. Be familiar with safety features of equipment, machinery, or materials. Ensure safe procedures are followed for any job function.
• Working Environment: Indoors and outdoors, variable conditions. Occasional exposure to fumes and solvents. Regularly work in awkward and confining positions.

Note

This job description is an outline of the Service Manager position and may include additional tasks as required by the Property Manager or Owner. It is not an employment contract.