Service Manager (SM)

Paradise Management, LLC; West Chester (Chester County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

100% On-Site Rental Discount after 90 days

Medical, Dental, Vision Insurance Options

Lifestyle & Wellness Reimbursements

Job summary

Paradise Management, LLC is seeking a dedicated Service Manager to maintain the physical integrity of our community in West Chester, PA. In this role, you will ensure safe living environments by handling repairs, managing employees, and maintaining compliance with regulations.

The ideal candidate will have at least three years of experience in property maintenance and must be HVAC certified. A comprehensive benefits package including a rental discount and health insurance options is available.

Qualifications

• Ability to lift 80–100 lbs on a regular basis.
• Valid driver’s license and reliable transportation.
• Availability for after‑hours emergency situations.

Responsibilities

• Repair mechanical systems including plumbing, HVAC, and electrical.
• Complete service requests within 24 hours.
• Manage subordinate employees and vendors.

Skills

Mechanical system repairs

Carpentry skills

HVAC certification

Pest extermination certification

Computer experience

Education

At least three years of experience in property maintenance

Tools

Hand tools

Power tools

Mechanical equipment

Measuring devices

Job description

Summary

The Service Manager is responsible for maintaining the physical integrity of the community at all times. This involves ensuring safe and secure living environments for residents, visitors and staff. It is the Service Manager’s duty to anticipate, identify and correct any problems involving the physical aspects of the property and to implement procedures that will prevent future problems. An effective program of maintenance is essential in order to:

• Maintain a safe environment
• Cultivate resident satisfaction
• Preserve and improve physical assets

Benefits

• 100% On‑Site Rental Discount for Managers after a successful 90‑Day Introductory Period
• Medical, Dental, Vision, Disability and Life Insurance Options
• Lifestyle & Wellness Reimbursements

Duties And Responsibilities

• Mechanical system repairs including plumbing, irrigation, HVAC & electrical.
• Carpentry skills (framing and finish).
• Repair and/or replace locks & smoke alarms.
• Repair and/or replace screens.
• Repair and/or replace appliances (refrigerator, washer & dryer, dishwasher, garbage disposal, range/oven, microwave oven, ventilation fans, hot water heaters, etc.).
• Roofing & siding inspection & repair.
• HVAC repairs & filter changes (must be HVAC certified).
• Pest extermination (Texas – must be certified).
• Repair and/or replace broken windows.
• Carpet and pad repair and/or replacement.
• Computer experience helpful.
• Efficiently manage subordinate employees and vendors.
• Drive snow‑plow truck with salt spreader and operate and maintain snow‑removal equipment, including snow blowers, salt spreaders, shovels, etc.
• Operate and maintain equipment and tools, including company vehicles, leaf blower, drain snake, hand tools, key machines, grinder, HVAC gauges, welder, lawn equipment, paint sprayer, ladders, etc.
• Maintain an impeccably organized and clean shop.

Operational Responsibilities

• Ensure resident service orders are completed on a timely basis. The standard turnaround time for completion of service requests is 24 hours unless parts need to be ordered or circumstances dictate otherwise.
• Ensure all assigned maintenance work and/or turns on vacant apartments is completed within the company standard of 7 days or 5 business days and ready for market to company standards.
• Comply with all OSHA regulations and any applicable laws regarding health, safety or environment.
• Order maintenance supplies with strict compliance with the company purchase order policies.
• Train and supervise newly hired Assistant Service Managers, Service Technicians and/or Porters/Groundskeepers.
• Maintain up‑to‑date status boards for employees and vendors.
• Create, update, revise and/or maintain policies and logs for:
  • Preventative Maintenance
  • Street Lights
  • Carpets
  • Appliances
  • Leaks, Mold/Moisture
  • Freon Recovery & HVAC replacements
• Ensure building lights and timers are working properly.
• Assist Property Manager/office staff as needed in emergency situations.
• Consult with Property Manager and/or Corporate Office on major repairs, capital improvements, replacements and/or contracts.
• Attend meetings and seminars as requested by Property Manager or Corporate Office.

Budget and Staffing Responsibilities

• Monthly budget variance not to exceed 3%.
• Purchase order log kept current with each new purchase order.
• Communicate variances.
• Turn cost monitoring and pricing structure.
• Evaluate utility usage and costs.
• Schedule and coordinate daily functions of Assistant Service Manager, Service Technician and/or Groundskeepers.
• Conduct 90‑day and annual performance reviews for all service personnel.
• Monitor and control overtime of subordinate employees.
• Assist in recruitment/interview process.
• Assist in education and motivation of employees.
• Hold quarterly educational/motivational seminars for employees.
• Approve vendor invoices for price, quality and quantity.
• Approve subordinate employee time sheets.
• Assist in preparation of monthly staff meetings.
• Address property liability concerns with Property Manager.
• Vendor contract solicitation, review and implementation.
• Reduce turnover.
• Recommend capital improvements and prepare budgets for the same.
• Oversee capital projects under direction of Property Manager or Corporate Office.
• Prepare scopes under direction of Property Manager/Corporate Office.
• Submit projects for bidding under direction of Property Manager/Corporate Office.
• Any task reasonably required or requested from the Property Manager and/or Owner.

Qualifications

• At least three years of experience in property maintenance or equivalent field.
• Ability to lift 80–100 lbs on a regular basis.
• Valid driver’s license and reliable transportation; pickup truck preferred.
• Availability for after‑hours emergency situations and night/weekend on‑call duty.
• Positive mental attitude and teamwork orientation.
• Conduct all business in accordance with company policies and procedures.
• Compliance with all state and federal laws (OSHA, ASA, Fair Housing, etc.).

Equipment and Tool Proficiency

• Hand tools: various wrenches, hammer, grips, saws, sledgehammer, snips, posthole diggers, etc.
• Power tools: wrenches, grinders, sanders, drills, saws, etc.
• User‑moved aids: wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, and double ladders.
• Mechanical equipment: motors, pumps, compressors, blowers, electric and hand power augers, etc.
• Measuring devices: calipers, voltmeters, ohmmeters, testing meters, pH tests, gauges, etc.

Safety and Personal Protective Equipment

Required to wear back support belt, goggles when working with specific equipment, masks and gloves, and other safety equipment as tasks dictate.

Physical Requirements

• Constant need (66–100%) to be on feet.
• Bend, stoop, squat, climb stairs, push/pull, reach above shoulder, climb ladders, grasp/grip/turn, finger dexterity, and writing.
• Lifting/carrying: 1–25 lbs constant; 25–75 lbs frequent; 75–150 lbs occasional; over 150 lbs rare (less than 1%).
• Must use assistance for lifting >50 lbs.

Vision, Hearing, Speaking Requirements

• Vision: Constant need to document maintenance, read manuals, see small details; frequent need to see beyond arm’s reach.
• Hearing: Constant need to communicate with assistants, residents, vendors.
• Speaking: Constant need to verbally communicate with assistants, residents, vendors.

Mental/Emotional Requirements

• Work in a fast‑paced, customer service‑oriented environment.
• Perform duties under pressure and meet deadlines.
• Work independently and as part of a team.
• Follow instructions from supervisors.
• Exercise problem‑solving skills.
• Interact with co‑workers, supervisors, guests and the public in a professional and pleasant manner.

Driving/Travel Requirements

• Frequent need to pick up replacement parts and supplies from vendors.
• On‑call status may require expedient travel; must have valid driver’s license and automobile insurance coverage.

Working Environment

• Indoors 66–100% of the time; outdoors 33–66% of the time, in all conditions and often for extended periods.
• Occasional exposure to paint fumes, solvents, adhesives.
• Frequent need to work in awkward and confining positions.

Reasoning Development

Must apply logical thinking to define problems, collect data, establish facts, draw conclusions, and initiate appropriate action.

Safety Responsibilities

• Learn and comply with company safety rules.
• Use appropriate safety equipment at all times.
• Report unsafe conditions immediately.
• Be familiar with safety features of equipment and machinery.
• Ensure everyone follows safe procedures.

Additional Requirements

• Fulfill performance standards and comply with policies, rules, and procedures of the company.
• Job description subject to change, modification, and addition as deemed necessary by the company.
• Perform other duties as requested by property manager, regional manager or other company officials.
• This job description does not constitute an employment contract.
• May include cross‑training in other functions or positions to ensure satisfactory operation of the department or work area.