Assistant Service Manager

Morgan Properties; Philadelphia (Philadelphia County); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Up to 50% Rent Discount

Medical, Dental & Vision

401(k) with Company Match

Paid Time Off

On-Call pay $15/day

Job summary

Morgan Properties is looking for an Assistant Service Manager to support our Sherwood Crossing community in Philadelphia, PA. In this hands-on leadership role, you will partner with a Service Manager to oversee daily maintenance operations, mentor technicians, and ensure high resident service standards while handling HVAC, appliances, electrical, and plumbing tasks.

This position features a Monday–Friday schedule with on-call rotation, competitive base pay, and benefits including medical,

Qualifications

• 2–3 years of multifamily maintenance experience.
• Experience leading or mentoring maintenance team members in a multifamily environment.
• Strong HVAC troubleshooting experience is required.
• HVAC/EPA certification is preferred but not required for candidates with strong hands-on experience.
• Comfortable using smartphones, mobile work order applications, and computers.

Responsibilities

• Assist the Service Manager with daily maintenance operations.
• Help coordinate daily work orders, make-readies, and preventive maintenance.
• Lead by example while mentoring Maintenance Technicians.
• Support grounds, inventory, and tool management.
• Conduct inspections of vacant apartments and common areas.
• Participate in a rotating 24-hour on-call schedule.

Skills

HVAC troubleshooting

Maintenance leadership

Mentoring team

Strong problem solving

Resident service mindset

Education

HVAC/EPA certification

Tools

Smartphones

Mobile work order apps

Computers

Job description

Assistant Service Manager – Hands-On Leadership. Real Career Growth.

What You'll Be Doing

Ready to take the next step in your maintenance leadership career? Join Morgan Properties as an Assistant Service Manager supporting our 405-unit Sherwood Crossing Community in Philadelphia, PA. In this leadership role, you'll partner with an experienced Service Manager to help oversee maintenance operations while continuing to build your leadership skills. We're looking for someone with strong HVAC knowledge, well-rounded maintenance experience, and prior multifamily leadership experience who enjoys mentoring others, solving problems, and delivering exceptional service to our residents.

As An Assistant Service Manager, You Will

• Assist the Service Manager with the daily maintenance operations
• Help coordinate daily work orders, apartment make-readies, preventative maintenance, and technician workflow
• Perform advanced troubleshooting and repairs involving HVAC systems, appliances, electrical, plumbing, carpentry, drywall, and general building maintenance
• Lead by example while supporting and mentoring Maintenance Technicians to promote teamwork and operational excellence
• Assist with maintaining community grounds and ensuring the property meets Morgan's quality standards
• Help manage maintenance inventory, tools, equipment, and supplies
• Conduct inspections of vacant apartments, common areas, and building exteriors
• Support apartment turns while maintaining high-quality standards and meeting occupancy goals
• Assist with snow removal, weather-related events, and emergency maintenance
• Participate in a rotating 24-hour on-call schedule
• Complete additional projects and responsibilities assigned by the Service Manager

Compensation & Incentives

• Base Pay: $22.00 - $26.00
• Up to 50% Rent Discount
• Property Staff Shared Renewal Commissions
• Morgan Essentials: $300 Quarterly
• On-Call Appreciation: $15/day while holding the on-call phone
• Medical, Dental & Vision Benefits
• 401(k) with Company Match
• Generous Paid Time Off, including 10 paid holidays and sick leave

Hours & Schedule

• Monday – Friday 8:00am – 5:00pm
• Rotating paid on-call participation required
• Must be available for weather-related and emergency maintenance events
• Schedule may adjust based on business needs

What We'll Expect From You

• 2–3 years of multifamily maintenance experience
• Previous experience leading or mentoring maintenance team members in a multifamily environment
• Strong HVAC troubleshooting experience is required
• Well-rounded maintenance skills including appliances, electrical, plumbing, and general building maintenance
• HVAC/EPA certification is preferred but not required for candidates with strong hands-on experience
• Comfortable using smartphones, mobile work order applications, and computers
• Active, valid driver's license and reliable personal vehicle
• Ability to respond to on-call and emergency maintenance needs
• A positive, team-first attitude with a commitment to providing excellent resident service

#AC9013

If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us

Established in 1985, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania, with a corporate office in Rochester, New York. Morgan Properties and its affiliates pursue a diversified investment strategy focusing on multifamily equity investments, commercial mortgage-backed securities, preferred equity, and whole loans. Morgan Properties and its affiliates own and manage a multifamily portfolio comprising over 110,000 units across more than 400 communities in 22 states – the company is consistently one of the largest owners of multifamily in the country. Additionally, the company has made investments in commercial mortgage-backed securities backed by over $40 billion in multifamily loans. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise. For more information, please visit www.morganproperties.com.