Assistant Service Manager

Charlie Clark Auto Group; Palm Heights Colonia (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

Charlie Clark Auto Group in Texas seeks an Assistant Service Manager to lead our service department in a franchise dealership. You will guide technicians, service advisors and assist in meeting repair goals and customer expectations.

This role demands strong leadership, staff development, payroll coordination, and strict adherence to safety and dealership policies. Evening and weekend availability may be required; we offer competitive benefits and growth opportunities.

Qualifications

• Experience leading a service team in a franchise automotive environment.
• Proven ability to recruit, interview, and train service staff.
• Strong understanding of service operations and customer care.

Responsibilities

• Monitor automotive repair/maintenance to prevent operational delays
• Assist in recruiting, interviewing and training service staff
• Maintain daily sales and production records as prescribed by upper management
• Staff technical teams relative to production requirements
• Remain current on new products and changes to existing products
• Maintain department finances within parameters established by upper management
• Assure proper repair-order flow/maximize productivity
• Monitor/control all warranty activity to ensure compliance with policies and procedures
• Adhere to dealership policy on client vehicle care and operation
• Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
• Enforce OSHA requirements, procedures and regulations
• Conduct performance evaluations
• Maintain the facility and equipment
• Conduct weekly department meetings/attend weekly manager meetings

Skills

Customer service

Leadership

Team management

Recruiting

Education

Associate's degree or equivalent

Valid Texas Driver's License

Evenings and weekends availability

Job description

Assistant Service Manager – Franchise Automotive Dealership

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We’re searching for an Assistant Service Manager who is motivated to excel and serious about a true career in this highly competitive industry. As the Assistant Service Manager, our customers, and your team, will look to you for guidance, leadership and expertise.

Job Responsibilities

• Monitor automotive repair/maintenance to prevent operational delays
• Assist in recruiting, interviewing and training service staff
• Maintain daily sales and production records as prescribed by upper management
• Staff technical teams relative to production requirements
• Remain current on new products and changes to existing products
• Maintain department finances within parameters established by upper management
• Assure proper repair-order flow/maximize productivity
• Monitor/control all warranty activity to ensure compliance with policies and procedures
• Adhere to dealership policy on client vehicle care and operation
• Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
• Enforce OSHA requirements, procedures and regulations
• Conduct performance evaluations
• Maintain the facility and equipment
• Conduct weekly department meetings/attend weekly manager meetings

Education and/or Experience

• Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.
• Valid Texas Drivers License
• Must be able to work evenings and weekends

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

About Us:

At Charlie Clark Auto Group, (AMARU), we lead with LOVE in everything we do, towards our people, our community, our family, and our faith. Rooted in the enduring values and legacy of Charles and Dorothy Clark, Maricruz Aurora Aguirre, Nana, and those who paved the way before us, LOVE is the driving force behind everything we do. Join us and be part of our ORALÉ TEAM!